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- Tasks: Lead a team to enhance customer loyalty and meet retention goals.
- Company: Join Culligan UK Limited, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Be part of a performance-driven culture that values growth and teamwork.
- Qualifications: Strong leadership skills and experience in customer retention or sales required.
- Other info: Free onsite parking and access to a 24/7 Employee Assistance Programme.
The predicted salary is between 36000 - 60000 £ per year.
Culligan UK Limited is seeking a dynamic Customer Retention Team Leader to join our vibrant team.
In this role, you will lead a dedicated group of Customer Retention Executives, fostering a performance-driven culture that focuses on retaining our valued customers and supporting the delivery of our customer retention performance targets.
You will work in partnership with the Customer Retention Manager and the wider Customer Experience department.
Your primary responsibility will be to implement strategies that enhance customer loyalty and satisfaction while meeting retention goals.
Key Responsibilities:
- Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets.
- Inspire and motivate your team to reach their full potential through ongoing coaching and feedback.
- Lead by example, setting the standard for behaviour and performance.
- Use data to understand team and individual performance, taking immediate action where needed.
- Drive a culture of continuous improvement by solving problems and sharing best practices.
- Work collaboratively with other departments to deliver a “right first time” outcome for customers.
- Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes.
- Manage costs in line with business targets, and look for opportunities to reduce waste.
- Support personal and team growth by overseeing development and promoting progression opportunities.
- Recognise and reward team successes to guide a positive and engaged culture.
- Recruit and retain talent, supporting succession planning and development.
Strong leadership and motivational skills with a proven ability to drive team performance.
- Experience in customer retention or sales, preferably in a high-volume environment.
- Ability to analyse data and translate insights into actionable strategies.
- Exceptional communication and interpersonal skills to engage and inspire team members.
- A customer-centric attitude focused on achieving the best outcomes for customers and the business.
- 23 days\’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
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Customer Retention Team Leader employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Team Leader
✨Tip Number 1
Familiarise yourself with Culligan UK Limited's customer retention strategies and values. Understanding their approach will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in leading teams by preparing specific examples of how you've motivated and developed team members in previous roles. This will demonstrate your capability to inspire others and drive performance.
✨Tip Number 3
Be ready to discuss data analysis in detail. Prepare to explain how you've used data to inform decisions and improve team performance, as this is crucial for the role and will highlight your analytical skills.
✨Tip Number 4
Network with current or former employees of Culligan UK Limited if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Customer Retention Team Leader.
We think you need these skills to ace Customer Retention Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Retention Team Leader position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer retention or sales, especially in high-volume environments. Use specific examples that demonstrate your leadership skills and ability to drive team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and retention. Mention how your previous experiences align with the company's goals and how you can contribute to fostering a performance-driven culture.
Showcase Data Analysis Skills: Since the role involves using data to understand performance, include examples of how you've previously analysed data to inform strategies. This will demonstrate your ability to translate insights into actionable plans.
How to prepare for a job interview at Culligan UK limited
✨Showcase Your Leadership Skills
As a Customer Retention Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've inspired and motivated teams in the past, focusing on specific outcomes that resulted from your guidance.
✨Understand Customer Retention Metrics
Familiarise yourself with key performance indicators related to customer retention. Be ready to discuss how you have used data to drive improvements in previous roles, and think about strategies you could implement to enhance customer loyalty at Culligan UK Limited.
✨Emphasise Collaboration
Highlight your experience working collaboratively with other departments. Discuss how you’ve successfully partnered with different teams to achieve common goals, ensuring a seamless customer experience.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving skills and ability to drive continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
