At a Glance
- Tasks: Support diverse business applications and solve tech problems for colleagues.
- Company: Join the innovative Culligan Shared Services UKI IT team.
- Benefits: Enjoy flexible hours, 25 days holiday, and ongoing training.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact by helping teams thrive with technology.
- Qualifications: Some IT support experience or a strong desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
We're looking fora curious andproactive Applications Support Specialist to join the Culligan Shared Services UKIIT team.
Thisis an excellentopportunity for someoneat junior tomid-level whoenjoys working witha variety ofbusiness applications, solving problems, andhelping colleagues getthe most fromthe technology theyuse every day.
In this role, you'll support adiverse portfolio ofbusiness applications and Saa S solutions usedacross customer service, marketing, field operations, and other businessfunctions.
You'll alsohavethe opportunity towork alongside experiencedteam members, providingsupport for keyenterprise platforms suchas Salesforce, IFS ERP, and Five9, while developingyour knowledge andskills in thesesystems.
We're not lookingfor an expertin any oneplatform.
Instead, we'relooking for someonewith a broadtechnical interest, a methodical approachto troubleshooting, anda genuine curiosityabout how businessapplications work together.
If you'rea quick learnerwho enjoys workingacross different technologies, thrives on solvingproblems, and ispassionate about deliveringgreat support, we'dlove to hearfrom you.
- Key Areas
- Application Support & Administration
- Provide first and second line support across a range of business applications and Saa S tools
- Manage user access, licensing, and basic configuration for point solution platforms
- Triage and resolve application issues, escalating to vendors or senior team members where needed
- Monitor application health and flag recurring issues or risks
- Support onboarding and offboarding of users across the application estate
- Point Solution Management
- Take day-to-day ownership of smaller Saa S and point solution tools used across the business
- Liaise with software vendors on support requests, renewals, and basic configuration queries
- Keep a clear record of what tools are in use, who owns them, and how they're configured
- Help evaluate new tools when the business needs them — gathering requirements, running demos, and feeding back findings
- Supporting Larger Platforms
- Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics
- Support testing and validation during system updates or changes
- Help with data queries and basic reporting using SQL or platform-native tools
- Keep documentation current — user guides, process notes, system configs
- Stakeholder Support
- Be a reliable first point of contact for application queries from business users
- Communicate clearly on issue status, workarounds, and resolutions
- Support training and adoption when new tools or features are introduced
- Build good working relationships across teams so users feel supported
- Continuous Improvement
- Spot recurring issues and suggest fixes rather than just resolving tickets
- Contribute to documentation and knowledge base articles to reduce repeat queries
- Bring a tidy, organised approach to managing the application landscape
- Some experience in an IT support, application support, or Saa S administration role — or a strong desire to build on early experience
- Comfortable learning new software tools quickly and working across multiple platforms at once
- Good understanding of how Saa S applications work — user management, configuration, integrations
- Basic SQL or data query skills — enough to look up records, check data, and support troubleshooting
- Strong attention to detail and a methodical approach to problem-solving
- Clear and confident communicator — able to explain technical issues in plain language
- Organised and reliable, with good time management across competing priorities
- Collaborative and positive — comfortable working as part of a small team
- 25 days holiday + bank holidays (Pro Rata)
- Culligan Product discounts
- Cycle Scheme
- Online discount/perk platform
- Enhanced Maternity & Paternity Leave
- Life Assurance
- Ongoing Training & Development
- Employee Assistance Programme
- Free onsite parking
- Flexible working hours - we are ideally looking for someone to join the team four days per week, 4-5 hours per day
- #J-18808-Ljbffr
Applications Support Specialist in Wolverhampton employer: Culligan Shared Services
Culligan is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where continuous learning is embedded in every aspect. As an Interim Learning & Development Business Partner, you will have the opportunity to collaborate with leaders across the UK & Ireland, driving impactful learning initiatives while enjoying benefits such as 25 days holiday, enhanced parental leave, and ongoing training opportunities. With a focus on employee well-being and a supportive environment, Culligan stands out as a rewarding place to advance your career in L&D.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Specialist in Wolverhampton
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Culligan Shared Services when you apply for the Applications Support Specialist role.
✨Apply Through Culligan Shared Services's Website
Make sure you apply through Culligan Shared Services's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Applications Support Specialist in Wolverhampton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Culligan Shared Services.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Culligan Shared Services, showing that you're a good fit.
How to prepare for a job interview at Culligan Shared Services
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Culligan Shared Services is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Culligan Shared Services. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
