At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery and operational efficiency.
- Company: Join a thriving company focused on customer satisfaction and team development.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing training.
- Other info: Great career progression opportunities and supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication and team management skills; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensure that stock levels are maintained within the Service Centre.
- Ensure the team are using the ERP system correctly.
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development.
- Support the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision making, problem resolving and time management.
- Demonstrate high levels of resilience, self-motivated and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits:
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Access to on-going learning and development with our online learning platform.
- Opportunity for career progression.
- Onsite parking.
Service Centre Manager in Wolverhampton employer: Culligan International
As a Service Centre Manager at our Wolverhampton site, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With a strong focus on team development, competitive benefits including a generous holiday allowance and a company pension scheme, and opportunities for career progression, we are committed to fostering a culture of excellence and collaboration. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams in the past and tackled challenges head-on. Use specific examples that highlight your ability to manage a fast-paced operation effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Centre Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing operations and teams. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills:In your cover letter, emphasise your strong communication skills and ability to inspire a team. We want to see how you’ve made decisions and solved problems in fast-paced environments before.
Be Specific About Achievements:When detailing your past roles, include specific examples of how you met SLAs and KPIs. Numbers speak volumes, so if you can quantify your success, do it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Culligan International
✨Know Your Operations
Familiarise yourself with the daily operations of a service centre. Understand SLAs and KPIs relevant to the role, and be ready to discuss how you would ensure these are met. This shows you’re not just interested in the job, but you’re also prepared to hit the ground running.
✨Team Management Insights
Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your leadership skills and ability to inspire others.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios related to operational challenges. Think about how you would handle issues like delivery delays or stock shortages. This will showcase your decision-making skills and resilience under pressure.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about team dynamics or operational strategies, which can highlight your interest in effective communication.
