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- Tasks: Create and optimise efficient schedules for Field Operations activities across the UK.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, a pension scheme, and access to ongoing learning opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real impact by ensuring seamless service delivery and maximising technician productivity.
- Qualifications: Strong communication skills and ability to manage multiple priorities in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world‑class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state‑of‑the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.
We have an exciting opportunity for a Planner to join our growing teams, who will be responsible for creating, maintaining, and optimising efficient and compliant schedules for all mains‑fed Field (BFC) Operations activities within an allocated region. Working collaboratively with Service Centre Managers, Sales, Customer Support, Central Distribution and wider operational teams, the role ensures the right resources and capabilities are deployed at the right time and location to deliver services in line with customer expectations and agreed business performance targets. As a Planner, this role plays a critical part in maximising technician productivity, minimising service disruption, and supporting the organisation’s operational and customer service objectives.
What this role involves:
- Produce coordinated, accurate and efficient schedules for all mains‑fed Field Operations activities within the assigned region
- Allocate work based on technician capability, geographical location, availability and operational priority
- Continuously monitor schedules, making real‑time adjustments in response to changes such as absences, emergencies, customer requests or operational disruption
- Balance operational efficiency with customer service commitments to achieve agreed SLAs and KPIs
- Work in close partnership with Service Centre Managers, Sales, Customer Support and Central Distribution teams to align priorities and ensure seamless service delivery
- Act as a central point of contact for scheduling‑related queries from internal stakeholders
- Communicate effectively to manage expectations and resolve scheduling challenges
- Support the Planning Team Leader and wider team in the delivery of departmental and company objectives
- Accurately update all relevant systems (CRM, scheduling and operational platforms) with timely and complete information
- Ensure scheduling data supports successful job completion, KPI tracking and performance reporting
- Maintain high levels of data accuracy to enable planning, audit requirements and continuous improvement
- Use system data and reporting to identify trends, risks and opportunities
- Contribute ideas and recommendations to improve service delivery, efficiency and resource utilisation
- Manage internal and external telephone calls and emails professionally and in line with service standards
- Handle challenging conversations with empathy, clarity and professionalism
- Ensure all activities are conducted in line with health, safety and regulatory requirements
Qualifications:
- Excellent geographic knowledge of the United Kingdom
- Proven ability to manage multiple, competing priorities in a fast‑paced environment
- Strong verbal and written communication skills
- Demonstrated ability to resolve challenging situations in a clear, empathetic and conciliatory manner
- Proven customer service experience
- Competent user of Microsoft Office applications (Excel, Outlook, Word)
- Demonstrated ability to consistently achieve performance targets
- Experience using CRM and scheduling systems effectively
Benefits:
- 23 Days Holiday + Bank Holidays
- Company Pension Scheme
- Company Sick pay (after qualifying period)
- Cycle to Work Scheme Available
- Employee Reward & Discount Platform
- 24/7 access to Employee Assistance Program through Health Assured
- Access to on‑going learning and development via our online learning platforms
- Onsite parking available
- Life Assurance Scheme
Planner in Wolverhampton employer: Culligan International
Contact Detail:
Culligan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Culligan stands for and how your skills as a Planner can contribute to their mission of providing better water solutions.
✨Tip Number 3
Practice your communication skills! As a Planner, you'll need to manage expectations and resolve scheduling challenges. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Culligan team.
We think you need these skills to ace Planner in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight your experience in scheduling, customer service, and any relevant software skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of collaboration, make sure to showcase your strong verbal and written communication skills. Give examples of how you've effectively managed expectations or resolved conflicts in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Culligan International
✨Know Your Stuff
Before the interview, make sure you understand Culligan's mission and values. Familiarise yourself with their products and services, especially in relation to water solutions. This will show your genuine interest in the company and help you connect your skills as a Planner to their operational goals.
✨Showcase Your Scheduling Skills
Be prepared to discuss your experience with scheduling and resource allocation. Bring examples of how you've managed competing priorities in a fast-paced environment. Highlight any specific tools or systems you've used, like CRM or scheduling software, to demonstrate your technical competence.
✨Communicate Clearly
Effective communication is key for a Planner role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled challenging conversations in the past, especially in a customer service context, as this will reflect your ability to manage expectations and resolve issues.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be sure to highlight your collaborative skills. Share examples of how you've successfully partnered with others to achieve common goals. This will demonstrate your ability to work within a team and contribute to seamless service delivery.