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- Tasks: Provide top-notch customer service and resolve queries via calls and Salesforce.
- Company: Join Culligan UK Ltd, the leading specialists in drinking water solutions.
- Benefits: Enjoy 23 days holiday, a pension scheme, and employee discounts.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills and IT literacy are essential.
- Other info: Great opportunities for learning and career development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this first line role, we will provide assistance to a wide range of customer queries, from invoice help and water orders to repairs & services.
Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success.
Working Hours: Monday-Friday 8:45am-17:00pm
Key Responsibilities:
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensuring relevant systems and data are accurately updated.
- Maintain up-to-date knowledge of products, services, and processes.
Qualifications:
- Excellent communication and problem-solving skills.
- Ability to work well independently & as part of a team.
- IT Literate - Good experience working with Microsoft Office Suite.
- Ability to handle diverse & competing priorities.
Benefits:
- 23 Days Holiday + Bank Holidays.
- Company Pension Scheme.
- Company Sick pay (after qualifying period).
- Cycle to Work Scheme Available.
- Employee Reward & Discount Platform.
- 24/7 access to Employee Assistance Program through Health Assured.
- Access to ongoing learning and development via our online learning platforms.
- Onsite parking available.
- Life Assurance Scheme.
Customer Service Advisor in Wolverhampton employer: Culligan International
Contact Detail:
Culligan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Tip Number 1
Make sure you know the company inside out! Research Culligan UK Ltd and understand their values, especially their focus on customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Culligan UK Ltd.
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our focus on customer satisfaction and teamwork.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Culligan International
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about providing top-notch support. Think about examples from your past experiences that showcase your problem-solving skills.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer cases, it’s a good idea to get comfortable with it before the interview. If you have experience with similar CRM systems, be prepared to talk about that too. Highlighting your IT literacy will show that you can adapt quickly to their tools.
✨Demonstrate Team Spirit
This role involves collaborating with various teams, so be ready to share examples of how you've worked well in a team setting. Discuss how you’ve contributed to team success in the past and how you can bring that collaborative spirit to Culligan UK.
✨Show Enthusiasm for the Company
Research Culligan UK and understand their mission of putting customers first. During the interview, express your enthusiasm for their products and services. This will demonstrate that you’re not just looking for any job, but that you genuinely want to be part of their team.
