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- Tasks: Manage daily operations of the Redhill Service Centre and lead a dynamic team.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and career progression opportunities.
- Why this job: Make a real impact by ensuring excellent service delivery and team development.
- Qualifications: Strong leadership skills, problem-solving abilities, and a full driving licence required.
- Other info: Dynamic work environment with ongoing learning and onsite parking available.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Redhill Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Redhill Service Centre, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
Essential
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Proven record of managing a fast-paced Operation
- Full driving licence
- Able to complete daily reporting
Desirable
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
Benefits
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Opportunity for career progression
- There’s onsite parking
Service Centre Manager in Redhill employer: Culligan International
Contact Detail:
Culligan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Culligan tick and be ready to discuss how your experience aligns with their mission of providing better water solutions.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully managed teams or improved operations in previous roles. This is your chance to shine and demonstrate that you're the perfect fit for the Service Centre Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Culligan team.
We think you need these skills to ace Service Centre Manager in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Centre Manager role. Highlight your leadership abilities and any relevant operational management experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about water solutions and how your background aligns with our mission at Culligan. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet SLAs and manage teams effectively. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Culligan International
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, delivery systems, and the importance of SLAs and KPIs in the role of Service Centre Manager. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in fast-paced environments. Highlight your ability to inspire and motivate others, as well as your decision-making skills. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make quick decisions or solve operational issues. Be prepared to share these experiences during the interview, as they will illustrate your resilience and time management skills, which are crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Centre Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
