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- Tasks: Support National Account Customers with day-to-day account management and relationship building.
- Company: Join Culligan, a leader in water solutions, dedicated to customer satisfaction and growth.
- Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact on customer experience and company growth while working in a supportive team.
- Qualifications: Strong negotiation skills and expertise in customer retention are essential; excellent communication is key.
- Other info: Flexible working options and a vibrant company culture await you!
The predicted salary is between 28800 - 43200 £ per year.
We\’re excited to welcome an enthusiastic and motivated National Account Support Advisor to join our Managed Accounts team here at Culligan!
Within this role you will be assisting our National Account Customers to thrive through dedicated day-to-day Account Management. Working with the National Account Support Manager, this role provides a support network for the National Account Sales Executives within the sales function of Culligan ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience.
This role is vital in ensuring the success and longevity of our National Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company\’s growth and revenue.
What this role involves:
- Building and maintaining meaningful relationships with key contacts/DMs within your customer portfolio.
- Acting as a direct contact for customers in your portfolio, ensuring satisfactory resolution of all needs.
- Achieving and exceeding Unit and Consumable revenue growth targets for the allocated customer pool.
- Working with interdependent teams to encourage customers to use automated/digital working methods.
- Serving as a trusted KAM partner to enable increased performance and optimisation of the portfolio(s).
- Governance of CRM/ERP updates, ensuring pipeline, lead source and customer data remain current.
- Owning and develop internal stakeholder relationships to support the needs of the KAM and customers.
- Monitoring Rebate Schemes, ensuring monthly accruals are executed timely and accurately by Finance.
- Collaborating with the customer and Cash Collection team to prevent growing balances and aged debt.
- Highlighting price errors to reduce invoice queries and credit notes whilst ensuring goods are charged.
- Assisting with review meetings in partnership with KAM, ensuring escalations are handled with priority.
- Supporting with price/tactical increase activities to defend the targeted revenue gain and relationships.
- Supporting your team and Line Manager in the delivery of business objectives.
- Maintaining strong communications with customers, all departments, and colleagues.
- Complying with and suggest improvements to the customer journey, policies, and processes.
- Positively promote the brand and company mission, living by and promoting our company values.
What we\’re looking for:
- Strong negotiation skills at a B2B level
- Expertise in Customer Retention
- Strong oral and written skills, building and leading rapport at all levels internally and externally.
- Ability to handle diverse and competing priorities against a deadline.
- 23 days\’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
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National Account Support Advisor employer: Culligan International
Contact Detail:
Culligan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Support Advisor
✨Tip Number 1
Familiarise yourself with Culligan's products and services. Understanding the specifics of what we offer will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management. They can provide insights into the role and company culture, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your negotiation skills through examples from past experiences. Be ready to discuss specific situations where you successfully retained customers or resolved conflicts, as this is crucial for the National Account Support Advisor role.
✨Tip Number 4
Prepare to discuss how you would handle competing priorities and deadlines. Think of strategies you've used in the past to manage multiple tasks effectively, as this will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace National Account Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a National Account Support Advisor. Emphasise your customer retention expertise and any previous account management roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with clients and handled competing priorities in past positions.
Highlight Key Skills: In your application, focus on your strong negotiation skills and ability to communicate effectively at all levels. Provide examples of how you've used these skills to achieve positive outcomes in previous roles.
Showcase Your Proactive Approach: Demonstrate your proactive approach to account health and customer experience in your application. Share instances where you took initiative to improve processes or enhance customer satisfaction.
How to prepare for a job interview at Culligan International
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a National Account Support Advisor. Familiarise yourself with account management, customer retention strategies, and how to build relationships with key contacts. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Negotiation Skills
Since strong negotiation skills are crucial for this role, prepare examples from your past experiences where you successfully negotiated outcomes. Be ready to discuss how you can apply these skills in a B2B context to benefit the company and its customers.
✨Demonstrate Customer-Centric Thinking
Highlight your expertise in customer retention and how you have previously improved customer experiences. Prepare to discuss specific strategies you would implement to ensure customer satisfaction and loyalty within the National Accounts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle competing priorities and deadlines. Think of examples where you successfully managed multiple tasks while maintaining high-quality service, and be ready to share these during the interview.
