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- Tasks: Lead a team to enhance customer loyalty and meet retention goals.
- Company: Join Culligan UK Limited, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Be part of a performance-driven culture that values growth and teamwork.
- Qualifications: Strong leadership skills and experience in customer retention or sales required.
- Other info: Free onsite parking and access to a 24/7 Employee Assistance Programme.
The predicted salary is between 36000 - 60000 £ per year.
Culligan UK Limited is seeking a dynamic Customer Retention Team Leader to join our vibrant team.
In this role, you will lead a dedicated group of Customer Retention Executives, fostering a performance-driven culture that focuses on retaining our valued customers and supporting the delivery of our customer retention performance targets.
You will work in partnership with the Customer Retention Manager and the wider Customer Experience department.
Your primary responsibility will be to implement strategies that enhance customer loyalty and satisfaction while meeting retention goals.
Key Responsibilities:
- Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets.
- Inspire and motivate your team to reach their full potential through ongoing coaching and feedback.
- Lead by example, setting the standard for behaviour and performance.
- Use data to understand team and individual performance, taking immediate action where needed.
- Drive a culture of continuous improvement by solving problems and sharing best practices.
- Work collaboratively with other departments to deliver a “right first time” outcome for customers.
- Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes.
- Manage costs in line with business targets, and look for opportunities to reduce waste.
- Support personal and team growth by overseeing development and promoting progression opportunities.
- Recognise and reward team successes to guide a positive and engaged culture.
- Recruit and retain talent, supporting succession planning and development.
Strong leadership and motivational skills with a proven ability to drive team performance.
- Experience in customer retention or sales, preferably in a high-volume environment.
- Ability to analyse data and translate insights into actionable strategies.
- Exceptional communication and interpersonal skills to engage and inspire team members.
- A customer-centric attitude focused on achieving the best outcomes for customers and the business.
- 23 days\’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
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Customer Retention Team Leader employer: Culligan International
Contact Detail:
Culligan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Team Leader
✨Tip Number 1
Familiarise yourself with customer retention strategies and best practices. Understanding the latest trends in customer loyalty can help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific instances where your coaching led to improved performance or morale.
✨Tip Number 3
Brush up on your data analysis skills. Being able to interpret data and translate it into actionable insights is crucial for this role, so think of ways you've used data to drive decisions in previous positions.
✨Tip Number 4
Network with professionals in the customer retention field. Engaging with others in similar roles can provide valuable insights and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Customer Retention Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Customer Retention Team Leader position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, particularly in customer retention or sales. Use quantifiable achievements to demonstrate how you've successfully driven team performance and met retention goals in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and retention. Highlight specific strategies you have implemented in the past that led to improved customer loyalty and satisfaction, and explain how you can bring that expertise to Culligan UK Limited.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Culligan International
✨Showcase Your Leadership Skills
As a Customer Retention Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've inspired and motivated teams in the past, focusing on specific outcomes that resulted from your guidance.
✨Understand Customer Retention Metrics
Familiarise yourself with key performance indicators related to customer retention. Be ready to discuss how you have used data to drive improvements in previous roles, and think about strategies you could implement to enhance customer loyalty at Culligan UK.
✨Emphasise Collaboration
Highlight your experience working collaboratively with other departments. Discuss how you’ve successfully partnered with different teams to achieve common goals, ensuring a seamless customer experience.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving skills and ability to handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive approach to continuous improvement.
