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For Companies At a Glance
- Tasks: Support customers and manage installations for water softeners in a dynamic team.
- Company: Join the UK leader in water softener manufacturing with a strong coaching culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, employee discounts, and a supportive team.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Be part of a growing company making a real difference in customer service.
- Qualifications: Strong communication skills, attention to detail, and experience with CRM systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
About Us
With 40 years' experience, Culligan Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We aren’t hanging around - sales are storming, we need great people to join our fantastic team and continue to fuel our momentum for Total soft water one of our companies owned dealerships.
Purpose of Role:
We are looking for an enthusiastic and friendly Sales & Operations Coordinator to join our growing team. Working within our busy Harpenden branch and Hitchin Branch you will support our customers with queries relating to the installation of their water softeners. You will be responsible for supporting our team of water softener installers and will help manage their diaries to ensure we are able to install softeners for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As Operations Coordinator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the Team in their mission to provide the highest possible levels of customer service. The role also involves basic Purchasing process management like raising purchase requisitions and orders, invoicing and procurement.
Skills/Experience Required:
- Excellent phone manner and overall communication skills
- Tenacious and diligent, with the ability to follow a problem through to resolution
- Good computer skills, including Microsoft Word and Excel
- Experience using CRM systems (e.g. Salesforce)
- Knowledge of the purchasing process (purchase orders, invoicing) and related systems would be an advantage
- Strong attention to detail
- Ability to work independently and as part of a team
- Able to take ownership and deliver exceptional customer service
- Autonomous, confident in making decisions while ensuring the customer remains at the heart of them
Main Duties:
- Dealing with general customer enquiries and booking service and installation appointments
- Stock management
- Keeping customer accounts up to date with the latest updates from third-party suppliers
- Diary management to ensure a smooth flow of services for our field engineers
- Handling customer calls regarding updates to their orders
- Placing orders with suppliers
- Advising customers on our range of water softeners and drinking water filters
- Pulling reports from Salesforce and managing workloads through cases and bookings
- Occasionally lifting salt into customers' cars
- Ad hoc administrative tasks
- Occasional planning of promotional activities
Although full training will be provided, applicants with a good geographical grasp are highly sought.
Benefits:
- 25 days annual leave
- Pension scheme
- Paid lunch break
- Employee discounts and staff incentives
- A supportive, collaborative team environment
Working Hours:
Monday to Friday, office hours 9:30am to 5:00pm. Two Saturdays per month on a rota basis, 9:30am to 1:00pm.
Sales & Operations Co-Ordindinator employer: Culligan Harvey
Contact Detail:
Culligan Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Co-Ordindinator
✨Tip Number 1
Get to know the company inside out! Research Culligan Harvey Water Softeners, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries, make sure you're comfortable chatting on the phone. Try role-playing with a friend to nail that friendly and professional tone.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep things running smoothly. Maybe even share examples of how you've juggled multiple responsibilities in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Culligan Harvey Water Softeners!
We think you need these skills to ace Sales & Operations Co-Ordindinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and helping customers with their water softener needs.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Sales & Operations Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will show us you have the excellent phone manner and communication skills we’re after!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Culligan Harvey
✨Know the Company Inside Out
Before your interview, make sure you research Culligan Harvey Water Softeners thoroughly. Understand their products, values, and recent developments, especially the modernisation of their factory. This will show your genuine interest in the company and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Sales & Operations Coordinator, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or managed diaries. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you followed a problem through to resolution. This aligns perfectly with the role's requirement for tenacity and diligence, so highlight your proactive approach to problem-solving.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems like Salesforce is beneficial, brush up on your knowledge of these tools. If you have prior experience, be prepared to discuss how you've used them to manage customer accounts or pull reports. If not, showing a willingness to learn can also impress your interviewers.