At a Glance
- Tasks: Support customers and manage installations for water softeners in a dynamic team.
- Company: Join the UK leader in water softener manufacturing with 40 years of experience.
- Benefits: Enjoy 25 days annual leave, pension scheme, employee discounts, and a supportive team.
- Other info: Flexible working hours with opportunities for career growth in a modernised environment.
- Why this job: Be part of a growing company and make a real difference in customer service.
- Qualifications: Strong communication skills, attention to detail, and experience with CRM systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
About Us
With 40 years' experience, Culligan Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We aren’t hanging around - sales are storming, we need great people to join our fantastic team and continue to fuel our momentum for Total soft water one of our companies owned dealerships.
Purpose of Role:
We are looking for an enthusiastic and friendly Sales & Operations Coordinator to join our growing team. Working within our busy Harpenden branch and Hitchin Branch you will support our customers with queries relating to the installation of their water softeners. You will be responsible for supporting our team of water softener installers and will help manage their diaries to ensure we are able to install softeners for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As Operations Coordinator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the Team in their mission to provide the highest possible levels of customer service. The role also involves basic Purchasing process management like raising purchase requisitions and orders, invoicing and procurement.
Skills/Experience Required:
- Excellent phone manner and overall communication skills
- Tenacious and diligent, with the ability to follow a problem through to resolution
- Good computer skills, including Microsoft Word and Excel
- Experience using CRM systems (e.g. Salesforce)
- Knowledge of the purchasing process (purchase orders, invoicing) and related systems would be an advantage
- Strong attention to detail
- Ability to work independently and as part of a team
- Able to take ownership and deliver exceptional customer service
- Autonomous, confident in making decisions while ensuring the customer remains at the heart of them
Main Duties:
- Dealing with general customer enquiries and booking service and installation appointments
- Stock management
- Keeping customer accounts up to date with the latest updates from third-party suppliers
- Diary management to ensure a smooth flow of services for our field engineers
- Handling customer calls regarding updates to their orders
- Placing orders with suppliers
- Advising customers on our range of water softeners and drinking water filters
- Pulling reports from Salesforce and managing workloads through cases and bookings
- Occasionally lifting salt into customers' cars
- Ad hoc administrative tasks
- Occasional planning of promotional activities
Although full training will be provided, applicants with a good geographical grasp are highly sought.
Benefits:
- 25 days annual leave
- Pension scheme
- Paid lunch break
- Employee discounts and staff incentives
- A supportive, collaborative team environment
Working Hours:
Monday to Friday, office hours 9:30am to 5:00pm. Two Saturdays per month on a rota basis, 9:30am to 1:00pm.
Sales & Operations Co-Ordinator employer: Culligan Harvey
Culligan Harvey Water Softeners is an exceptional employer, offering a supportive and collaborative team environment where employees are valued and encouraged to grow. With a commitment to modernisation and world-class manufacturing at our Old Woking facility, we provide our staff with the best tools and resources to excel in their roles. Our focus on employee development, alongside generous benefits such as 25 days of annual leave and a pension scheme, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Culligan Harvey Water Softeners, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep things running smoothly. Think about examples from your past experiences that highlight your ability to juggle multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Sales & Operations Co-Ordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and teamwork shine through. We want to see that you're excited about the role and ready to contribute to our fantastic team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in sales support and operations. Mention any CRM systems you've used, like Salesforce, and showcase your attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your skills and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Culligan Harvey
✨Know the Company Inside Out
Before your interview, take some time to research Culligan Harvey Water Softeners. Understand their products, values, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their mission of providing exceptional customer service.
✨Showcase Your Communication Skills
As a Sales & Operations Coordinator, excellent communication is key. During the interview, demonstrate your phone manner and overall communication skills by engaging actively with your interviewer. Practice common interview questions and focus on clear, concise responses that highlight your ability to handle customer queries effectively.
✨Highlight Your Organisational Skills
This role involves diary management and supporting a busy team. Be prepared to discuss your experience with organisation and time management. Share specific examples of how you've successfully managed multiple tasks or projects in the past, showcasing your attention to detail and ability to prioritise effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to resolve issues or manage customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your thought process and the positive outcomes of your actions.
