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- Tasks: Join us as a Sales and Operations Coordinator, handling customer service, sales, and logistics.
- Company: Total Soft Water is a leading retailer in water solutions, part of the global Culligan Harvey Group.
- Benefits: Enjoy 25 days annual leave, professional development, and wellbeing programs in a collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in water treatment solutions while developing your skills.
- Qualifications: A valid driving licence and comfort with heavy lifting are essential; training provided for IT systems.
- Other info: Work Monday to Friday with occasional Saturday shifts; perfect for students seeking flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Total Soft Water is a well-established retailer and service provider specialising in water softeners, drinking water solutions, and salt products. Operating across two retail locations in Hitchin and Harpenden, we provide sales, installations, servicing, and customer support to domestic and commercial customers. We are proud to be part of the wider Culligan Harvey Group, a global leader in water treatment solutions.
We are seeking a proactive and professional Sales and Operations Coordinator to join our team. This is a varied and hands-on role with responsibilities spanning customer service, retail sales, inventory management, logistics, and administrative support. You'll play an important role in helping customers find the right solution, whilst ensuring smooth day-to-day operations across both shop locations.
Hours of working:
- Monday - Friday: 9:30 - 17:00
- 2 in 4 Saturdays on rotation: 9:30 - 13:00
Requirements:
- Provide excellent customer service, communicating both face to face and via telephone.
- Make outbound follow-up calls and respond to inbound enquiries.
- Assist customers in our retail shops, maximising sales opportunities.
- Manage and move stock (up to 25kg) between both locations and assist customers with loading.
- Order stock and parts from approved suppliers.
- Organise returns and replacement parts with manufacturers.
- Process customer orders using our systems.
- Carry out local salt deliveries using the company van (1-2 days per week or when needed).
- Support with stocktakes and maintain accurate inventory records.
A valid driving licence is required for this role, as you will work between our two sites and will be required to make deliveries one day of the week. The successful candidate will also be comfortable with heavy lifting, with the ability to safely lift and move stock weighing up to 25kg. You will be proficient using IT systems including Microsoft Office (Word, Excel, Teams). Experience working on Salesforce CRM and Xero would be beneficial but not essential as training will be provided.
Benefits:
- A dynamic, creative, and collaborative work environment.
- Professional development opportunities and training.
- 25 days annual leave + Bank Holidays.
- Pension scheme.
- Wellbeing Programs - Your wellbeing is important to us.
- Access to ongoing learning and development through our online learning platforms.
Sales and Operations Coordinator employer: Culligan Harvey
Contact Detail:
Culligan Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Operations Coordinator
✨Tip Number 1
Familiarise yourself with the products and services offered by Total Soft Water. Understanding water softeners, drinking water solutions, and salt products will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or retail sales. Be prepared to share specific examples of how you've maximised sales opportunities or resolved customer issues, as this role heavily relies on excellent customer interaction.
✨Tip Number 3
Showcase your organisational skills by discussing any past experiences managing inventory or logistics. Being able to demonstrate your ability to handle stock management effectively will set you apart from other candidates.
✨Tip Number 4
If you have experience with IT systems, especially Microsoft Office or CRM software like Salesforce, make sure to mention it. Even if you haven't used Xero before, expressing a willingness to learn new systems can be a big plus.
We think you need these skills to ace Sales and Operations Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales and Operations Coordinator position. Understand the key responsibilities such as customer service, inventory management, and logistics to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sales, customer service, or operations. Mention specific examples where you successfully managed stock or provided excellent customer support, as these are crucial for this role.
Showcase IT Proficiency: Since the role requires proficiency in IT systems, particularly Microsoft Office and potentially Salesforce CRM, be sure to mention your skills in these areas. If you have experience with similar software, highlight that too.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for Total Soft Water and how your skills align with their mission of providing excellent water solutions.
How to prepare for a job interview at Culligan Harvey
✨Showcase Your Customer Service Skills
As a Sales and Operations Coordinator, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, whether face-to-face or over the phone. Highlight your ability to handle inquiries and follow-up calls effectively.
✨Demonstrate Your Organisational Abilities
This role involves managing inventory and logistics, so be ready to discuss your organisational skills. Share experiences where you successfully managed stock levels or coordinated deliveries, showcasing your attention to detail and ability to multitask.
✨Familiarise Yourself with Relevant IT Systems
While training will be provided, having a basic understanding of Microsoft Office and any experience with Salesforce CRM or Xero can set you apart. Brush up on these tools before the interview and be prepared to discuss how you've used similar systems in previous roles.
✨Prepare for Physical Requirements
Since the job involves heavy lifting and moving stock, be honest about your physical capabilities. You might be asked about your experience with manual handling, so think of examples that demonstrate your ability to safely lift and move items, especially those weighing up to 25kg.
