At a Glance
- Tasks: Attend service calls and fix water softeners while delivering top-notch customer service.
- Company: Join a leading water treatment company with a fun and caring culture.
- Benefits: Enjoy 25 days holiday, flexible working, and ongoing training opportunities.
- Other info: Exciting career progression and employee discounts await you!
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: NVQ Level 2 in plumbing or relevant experience, plus great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Culligan Harvey Water Softeners are looking for a Service Engineer to join our growing team. Everyone at Culligan Harvey's is responsible for delivering an amazing customer experience and living the company's values: dare to care, do the right thing, keep it simple, yes I can and make it fun.
Responsibilities
- Attend service calls in customer homes and dealer premises.
- Perform field-based assessments and convey any technical concerns back to the service manager.
- Provide the best service to the customer onsite while successfully fixing water softeners.
- Work with our intensive training programme to gain knowledge about water softeners.
Qualifications
- Qualified to NVQ Level 2 in plumbing and heating, or time-served domestic plumber.
- Previous plumbing knowledge; experience of replacing white goods.
- Excellent communication and interpersonal skills; adaptable; able to work solo or as part of a team.
- Technical minded with strong attention to detail.
- Excellent customer service skills.
Benefits
- 25 days holiday + bank holidays
- Flexible working
- Equipment provided including tools, uniform, company vehicle and phone
- Ongoing training programme
- Tiered structure allowing progression and future career paths
- Working as part of a high performing successful team
- Employee discounts and staff incentives
- Performance-related bonus package
Harvey Water Softeners is part of Culligan International - a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation. We continue to invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values.
At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.
Plumbing and Maintenance Service Engineer in Rugby employer: Culligan Harvey
Culligan Harvey Water Softeners is an exceptional employer, offering a supportive and dynamic work environment in Old Woking. With a strong emphasis on employee development through ongoing training programmes and a tiered structure for career progression, team members are empowered to grow within the company. The culture promotes collaboration and fun, while also providing competitive benefits such as flexible working, generous holiday allowance, and performance-related bonuses, making it a rewarding place to build a career in plumbing and maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing and Maintenance Service Engineer in Rugby
✨Tip Number 1
Get to know the company! Research Culligan Harvey Water Softeners and understand their values. When you show up for an interview, drop in some knowledge about their mission and how you can contribute. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Engineer, you'll need to interact with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can convey technical information clearly.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss past experiences where you tackled challenges head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by the hiring team. Plus, it shows you’re proactive and keen on joining our amazing team at Culligan Harvey Water Softeners.
We think you need these skills to ace Plumbing and Maintenance Service Engineer in Rugby
Some tips for your application 🫡
Show Your Plumbing Skills:Make sure to highlight your NVQ Level 2 qualifications and any relevant plumbing experience in your application. We want to see how your skills align with our needs, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that demonstrate your customer service skills and technical knowledge, as we value those traits highly.
Keep It Simple and Fun:Remember to keep your application straightforward and engaging. We love a bit of personality, so let your enthusiasm for the role shine through while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Culligan Harvey
✨Know Your Stuff
Make sure you brush up on your plumbing and heating knowledge, especially anything related to water softeners. Familiarise yourself with common issues and solutions, as well as the latest technologies in the field. This will show that you're technically minded and ready to tackle any challenges.
✨Show Off Your Customer Service Skills
Since delivering an amazing customer experience is key for Culligan Harvey, think of examples from your past where you've gone above and beyond for a customer. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction.
✨Embrace the Company Values
Culligan Harvey values 'dare to care' and 'make it fun', so be sure to align your answers with these principles. Share experiences that demonstrate your adaptability, teamwork, and positive attitude. This will help you fit right into their culture.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the training programme or the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
