At a Glance
- Tasks: Attend service calls and fix water softeners while delivering top-notch customer service.
- Company: Join a leading water treatment company with a fun and caring culture.
- Benefits: Enjoy 25 days holiday, flexible working, and ongoing training opportunities.
- Other info: Exciting career progression and employee discounts await you!
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: NVQ Level 2 in plumbing or relevant experience, plus great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Culligan Harvey Water Softeners are looking for a Service Engineer to join our growing team. Everyone at Culligan Harvey's is responsible for delivering an amazing customer experience and living the company's values: dare to care, do the right thing, keep it simple, yes I can and make it fun.
Responsibilities
- Attend service calls in customer homes and dealer premises.
- Perform field-based assessments and convey any technical concerns back to the service manager.
- Provide the best service to the customer onsite while successfully fixing water softeners.
- Work with our intensive training programme to gain knowledge about water softeners.
Qualifications
- Qualified to NVQ Level 2 in plumbing and heating, or time-served domestic plumber.
- Previous plumbing knowledge; experience of replacing white goods.
- Excellent communication and interpersonal skills; adaptable; able to work solo or as part of a team.
- Technical minded with strong attention to detail.
- Excellent customer service skills.
Benefits
- 25 days holiday + bank holidays
- Flexible working
- Equipment provided including tools, uniform, company vehicle and phone
- Ongoing training programme
- Tiered structure allowing progression and future career paths
- Working as part of a high performing successful team
- Employee discounts and staff incentives
- Performance-related bonus package
Harvey Water Softeners is part of Culligan International - a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation. We continue to invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values.
At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.
Plumbing and Maintenance Service Engineer in Peterborough employer: Culligan Harvey
Culligan Harvey Water Softeners is an exceptional employer, offering a supportive work culture that prioritises employee growth through an intensive training programme and clear career progression paths. With a commitment to delivering outstanding customer experiences, employees enjoy flexible working arrangements, generous holiday allowances, and a performance-related bonus package, all while being part of a high-performing team in a modernised facility in Old Woking.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing and Maintenance Service Engineer in Peterborough
✨Tip Number 1
Get to know the company! Research Culligan Harvey Water Softeners and understand their values. When you show up for an interview, drop in some knowledge about their mission and how you can contribute to that amazing customer experience.
✨Tip Number 2
Practice your communication skills! As a Service Engineer, you'll need to interact with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can convey technical information clearly.
✨Tip Number 3
Show off your plumbing skills! If you have any hands-on experience, be ready to discuss it in detail. Maybe even prepare a few examples of how you've solved problems in the past – this will demonstrate your technical mind and attention to detail.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Plumbing and Maintenance Service Engineer in Peterborough
Some tips for your application 🫡
Show Your Plumbing Skills:Make sure to highlight your NVQ Level 2 qualifications and any relevant plumbing experience in your application. We want to see how your skills align with our needs, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Service Engineer role. Mention specific experiences that demonstrate your customer service skills and technical knowledge, as this will help us see you as a great fit for our team.
Be Yourself:We value authenticity! Let your personality shine through in your application. Share why you’re excited about joining Culligan Harvey Water Softeners and how you embody our values like 'dare to care' and 'make it fun'.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Culligan Harvey
✨Know Your Stuff
Make sure you brush up on your plumbing and heating knowledge, especially anything related to water softeners. Being able to discuss your previous experience with replacing white goods or any technical concerns will show that you're not just a candidate, but a knowledgeable professional.
✨Show Off Your Customer Service Skills
Since delivering an amazing customer experience is key for Culligan Harvey, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Embrace the Company Values
Familiarise yourself with Culligan Harvey's values: dare to care, do the right thing, keep it simple, yes I can, and make it fun. During the interview, try to weave these values into your answers to demonstrate that you align with their culture and are ready to contribute positively.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company. This could include inquiries about the training programme or opportunities for progression. It shows that you're genuinely interested in the position and eager to grow within the company.
