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- Tasks: Coordinate installation schedules and optimise resources for maximum efficiency.
- Company: Join Harvey Water Softeners, a leader in improving household water quality.
- Benefits: Enjoy 25 days holiday, flexible schemes, and discounts on products.
- Why this job: Be the key link between teams and customers, making a real impact.
- Qualifications: Previous scheduling experience and strong communication skills are essential.
- Other info: Dynamic work environment with great career growth and social events.
The predicted salary is between 28800 - 43200 £ per year.
Base pay range
Join our team as an Installation Scheduler and play a crucial role in coordinating our installation operations. You will work closely with multiple teams to schedule both reactive and planned installations, ensuring appointments meet customer needs while maximising efficiency and resource utilisation.
About Harvey Water Softeners
We are a leading provider of high-quality water softeners, salts, and filters, dedicated to improving household water quality. Our commitment to excellence and customer satisfaction drives everything we do, and we take pride in delivering outstanding products and service.
Location: Office-based
Hours: 40 hours per week, between 8:00 AM – 8:00 PM on a rota basis
Days: Monday to Saturday (5 days out of 6; if working Saturday, day off in lieu)
Key Responsibilities
- Schedule installation appointments that balance customer needs and available resources efficiently
- Act as the primary point of contact for Sales Representatives and Installers in the field
- Allocate reactive and planned tasks based on location, skills required, and response times
- Optimise daily schedules to maximise productivity while adapting to changing priorities and deadlines
- Follow up on incomplete jobs and reassign them according to service level agreements
- Identify and flag upselling opportunities proactively
- Build and maintain positive relationships with customers and colleagues at every touchpoint
Requirements
- Previous scheduling experience is highly desirable, your ability to manage calendars, resources, and appointments is key
- Excellent problem-solving skills with an eye for detail to ensure smooth and efficient operations
- Strong communication skills, both written and verbal, to liaise clearly with customers and internal teams
- Comfortable working under pressure and managing competing priorities while maintaining accuracy
- Proficient keyboard skills and experience with CRM software (Salesforce experience is a plus)
- A positive attitude with professionalism, adaptability, and openness to feedback
- Proven ability to build rapport and work collaboratively with a range of stakeholders
Benefits
- 25 days holiday + bank holidays
- Flexible holiday scheme
- Career growth and development opportunities
- Culligan product discounts
- Perks at Work retail, leisure, and travel discounts
- Cycle to work program
- Wellbeing programs supporting your health and work-life balance
- Social events including Summer Family BBQ, Annual Awards, and fundraising activities
- Free parking
- Relaxed dress code
- Access to ongoing training via online learning platforms
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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Installation Scheduler employer: Culligan Harvey
Contact Detail:
Culligan Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your scheduling experience and problem-solving abilities, as these are key for the Installation Scheduler role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications, interviews, and any follow-ups. A simple spreadsheet can help you manage your job search effectively and ensure you don’t miss any opportunities.
We think you need these skills to ace Installation Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your scheduling experience and problem-solving skills. We want to see how you can bring your unique flair to the Installation Scheduler role!
Show Off Your Communication Skills: Since you'll be liaising with various teams and customers, it's essential to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Adaptability: We love a candidate who can handle pressure and adapt to changing priorities. Share examples in your application that showcase your ability to juggle multiple tasks while maintaining accuracy.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at Culligan Harvey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Installation Scheduler. Familiarise yourself with scheduling techniques and how to balance customer needs with resource availability. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed competing priorities or resolved scheduling conflicts. Highlight your attention to detail and how you adapt to changing situations. This is crucial for the role, so having concrete examples will impress the interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to liaise effectively with customers and internal teams.
✨Build Rapport with the Interviewers
Remember, interviews are a two-way street! Be personable and engage with your interviewers. Ask insightful questions about the company culture and team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you.
