At a Glance
- Tasks: Lead a team to create personalised client experiences in our stunning Manchester showroom.
- Company: Join a growing luxury jewellery brand with a commitment to ethical practices.
- Benefits: Competitive pay, discounts, wellbeing programs, and paid volunteer leave.
- Other info: Exciting career growth opportunities in a supportive and collaborative workplace.
- Why this job: Be part of a dynamic team and make a real impact in a beautiful environment.
- Qualifications: Experience in retail management and a passion for outstanding client care.
The predicted salary is between 31500 - 38500 £ per year.
We’re excited to announce the opening of our second UK showroom in Manchester, and we want you to join the team! As Assistant Showroom Manager, you’ll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You’ll be assisting in leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company. Due to our showroom still being built, we would be looking at a start date of September. Our showroom is based on Police Street, M2 7LQ.
Key Responsibilities include:
- Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
- Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
- Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
- Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
- Facilitating rostering, workforce planning and the development of team members.
What are we seeking?
- Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
- A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
- Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently;
- Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.
What we offer:
- A competitive remuneration package, and the ability to work in a beautiful office location in the heart of Manchester;
- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family/friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
Assistant Showroom Manager in Manchester employer: CullenUS
Cullen Jewellery is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and customer service thrive. As a part-time Client Advisor, you will enjoy competitive remuneration, comprehensive staff benefits, and ample opportunities for personal and professional growth within a supportive team environment dedicated to crafting unique jewellery experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Showroom Manager in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CullenUS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CullenUS!
We think you need these skills to ace Assistant Showroom Manager in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CullenUS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CullenUS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CullenUS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CullenUS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
