At a Glance
- Tasks: Provide bespoke consultations to clients, helping them discover their dream jewellery pieces.
- Company: Cullen Jewellery, a premium brand with a commitment to ethical practices.
- Benefits: Competitive pay, discounts, team events, and paid volunteer leave.
- Other info: Flexible part-time role in a beautiful London showroom with career growth opportunities.
- Why this job: Join a supportive team and make a real impact in the world of jewellery.
- Qualifications: Experience in sales or customer service, with a passion for jewellery.
The predicted salary is between 12 - 15 £ per hour.
About the position
As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a four day part-time, permanent position at our beautiful showroom in London working on Mondays, Thursdays, Fridays and Saturdays. If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!
Key responsibilities
- Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives.
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.
What are we seeking?
- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
- High attention to detail and commitment to providing exceptional client experiences.
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes.
- Ability to work effectively as part of a team to achieve common goals.
- The right to work in the UK.
- Capacity to work on the provided roster consistently.
What we are offering
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of London, we offer all our team members a range of benefits including:
- A supportive and collaborative work environment.
- An Employee Assistance Program for you and a family member to utilise.
- Generous staff and family/friend discounts.
- Team events and initiatives included as part of our wellbeing program.
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name.
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
Client Advisor employer: CullenUS
Cullen Jewellery is an exceptional employer, offering a supportive and collaborative work environment in the heart of London. As a Client Advisor, you will not only enjoy competitive remuneration and generous discounts but also have access to unique benefits like paid volunteer leave and opportunities for personal growth within a globally expanding company. Join us to turn your passion for jewellery into a rewarding career while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including CullenUS, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like CullenUS that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at CullenUS will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about CullenUS and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at CullenUS
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at CullenUS, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at CullenUS!
