Assistant Showroom Manager Retail

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally. Our dedication to our clients is what sets us apart. We build lasting relationships and share our expertise to help them make confident, informed decisions. We are excited to announce this new role of an Assistant Manager, as our London showroom is growing rapidly!

About the position

The Assistant Showroom Manager plays a key role in ensuring the seamless operation of the showroom. The position supports the Showroom Manager in overseeing daily preparation and consultations, providing exceptional client experience, and managing the showroom team, specialising in training outcomes. Our beautiful London showroom is located on Level 2, 89 Great Eastern St, London. The required roster for the role is as follows:

• Tuesday 9-5pm
• Thursday 9-5pm
• Friday 9-5pm
• Saturday 8-4pm

Key Responsibilities include:

• Sales Consultations - Conduct in-depth consultations to understand client needs, provide tailored jewellery recommendations, and guide them through customisation options. Prepare independent custom quotes and consistently meet individual sales and appointment targets.
• Client Experience & Brand Representation - Deliver exceptional client service, ensuring clear communication and building trust at every touchpoint. Uphold Cullen Jewellery’s commitment to ethical and sustainable practices, and contribute to outstanding showroom client experience KPIs.
• Showroom Operations - Oversee daily showroom readiness, including visual merchandising, inventory management, packaging, and administrative duties. Identify and implement process improvements to enhance efficiency and client satisfaction.
• Team Support & Leadership - Assist the Showroom Manager in leading, training, and motivating the team to deliver exceptional service. Support onboarding and development of new staff, prepare weekly sales meetings, and foster team engagement through collaboration and activities.

What we are seeking:

• Passion for premium jewellery and a deep understanding of ethical and sustainable practices.
• Excellent interpersonal and communication skills, with a client-centric approach and a team-player approach.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Ability to work autonomously, manage multiple tasks and priorities in a fast-paced environment - this involves flexibility to adapt to changing priorities and processes.
• Detail-oriented with a strong commitment to maintaining high standards of showroom presentation.
• Ability to work late nights and weekends as required.
• The right to work in the USA.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of London, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family/friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.