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- Tasks: Lead a vibrant team to deliver exceptional service and maintain high standards at our Soho restaurant.
- Company: Join Heard, a fresh burger concept by Michelin-starred chef Jordan Bailey.
- Benefits: Earn up to ÂŁ58,000, enjoy monthly meals for you and friends, plus professional development opportunities.
- Why this job: Be part of an exciting new restaurant and shape the guest experience in London.
- Qualifications: Experience in high-volume restaurants and strong leadership skills are essential.
- Other info: Opportunities for career progression as we expand.
The predicted salary is between 55000 - 58000 ÂŁ per year.
Heard is a new smash burger concept from 2 Michelin‑starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK’s biggest events, Heard opened its first restaurant in Borough in February 2025 — pairing signature burgers and beef salt fries with natural wines, craft beer, and a high‑speed, high‑standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way.
In Your First 12 Months, You’ll…
- Lead the Soho site to consistently deliver fast, high‑energy service, maintaining team energy and execution standards across every shift.
- Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12.
- Own the rota and labour cost management, ensuring schedule coverage while hitting target percentages without over‑staffing.
- Deliver consistent guest satisfaction, with 90%+ of in‑service feedback marked “excellent” for speed, hospitality, and product.
- Achieve and maintain site‑level P&L targets, including food cost, labour, waste, and controllables — tracked weekly and reviewed monthly.
- Run daily briefings and post‑shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback.
- Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit.
- Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality — nothing overlooked.
- Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance.
- Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning.
What You Bring
- Proven experience as a General Manager or strong Assistant General Manager in a high‑volume restaurant, premium fast‑casual, or multi‑revenue site.
- Confident leadership — you know how to build, motivate, and hold a team to a high standard.
- Strong operational skills — you’re fluent in rota planning, stock, reporting, and P&L ownership.
- A calm, solutions‑focused mindset — you lead by example and thrive under pressure.
- A genuine love of hospitality — guests feel it, your team feeds off it.
The Heard Package
- Up to £55,000 – 58,000 per year.
- Monthly meal for you + 4 guests – on us.
- Formal qualifications – including Mental Health First Aid, H&S Level 3, and Personal Licence.
- Real development – progression into multi‑site or central roles as we grow.
Ready to lead one of London’s most exciting new restaurants? Apply now and set the standard at Heard.
General Manager in London employer: Culinary Collective
Contact Detail:
Culinary Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Heard's story, values, and menu. This way, you can show off your passion for their premium burgers and high-energy service style, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can give you insider tips about the company culture and what it takes to succeed as a General Manager at Heard.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team, managed costs, or improved guest satisfaction. This will help you demonstrate your operational skills and calm mindset under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences. Share specific examples that highlight your enthusiasm and commitment to exceptional service.
Highlight Your Leadership Skills: As a General Manager, strong leadership is key. Make sure to showcase your experience in building and motivating teams. We’re looking for someone who can inspire others, so include stories about how you've successfully led a team in a high-pressure environment.
Be Specific About Your Operational Expertise: We need someone who knows their way around P&L management, rota planning, and stock control. In your application, be clear about your operational skills and provide examples of how you've effectively managed these areas in previous roles.
Tailor Your Application to Heard: Make your application stand out by tailoring it specifically to Heard. Mention our focus on fresh ingredients and high standards, and explain how your values align with ours. Don’t forget to apply through our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at Culinary Collective
✨Know the Concept Inside Out
Before your interview, make sure you understand Heard's unique approach to burgers and service. Familiarise yourself with the menu, the chef's philosophy, and what sets this restaurant apart from others. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've built and motivated teams in high-pressure environments. Think about specific situations where you’ve improved team performance or resolved conflicts, as these stories will highlight your capability to lead effectively.
✨Be Ready for Operational Questions
Expect questions about rota planning, stock management, and P&L ownership. Brush up on your operational skills and be prepared to discuss how you would manage labour costs while ensuring excellent service. Showing that you can balance efficiency with guest satisfaction will be key.
✨Show Your Passion for Hospitality
Let your love for hospitality shine through during the interview. Share personal anecdotes about memorable guest experiences you've created or witnessed. This will not only demonstrate your passion but also align with Heard's commitment to exceptional service and guest satisfaction.
