At a Glance
- Tasks: Lead the team, manage operations, and ensure exceptional guest experiences.
- Company: Heard. is a premium burger concept by Michelin-starred chef Jordan Bailey.
- Benefits: Competitive salary, 50% off food, cycle to work scheme, and birthday off!
- Other info: Opportunities for professional growth and formal qualifications.
- Why this job: Join a growing brand and make an impact in a vibrant restaurant environment.
- Qualifications: Experience in fast-paced hospitality and strong leadership skills.
The predicted salary is between 40000 - 45000 £ per year.
Burgers worth gathering for.
Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional.
We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world’s best kitchens.
No gimmicks, no shortcuts - just maximum flavour done right.
Assistant Manager – Heard.
Burgers worth gathering for.
Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional.
We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world’s best kitchens.
No gimmicks, no shortcuts - just maximum flavour done right.
After a massive year touring the UK’s biggest events, we opened our permanent home in Borough last year, pairing our signature burgers with considered natural wines, craft beer, and a warm, efficient service style.
Now, with our second site in Soho thriving, we are looking forward to our next chapter.
With our third and fourth sites on the horizon, we are looking to bolster our floor leadership team with an Assistant Manager - a detail-driven leader who keeps the engine room running behind the scenes while bringing effortless hospitality to the floor.
- The Heard Package
- Salary: £40,000 - £45,000 per year OTE (depending on experience and which Heard. restaurant you’re hired for)
- Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts
- Professional Growth: Formal qualifications paid for, including Mental Health First Aid, H&S Level 3.
- Clear Progression: Genuine opportunities to step up into a Assistant General Manager role as we grow
• Your Birthday off!
- What You’ll Do
- Support the Business & P&L: Work closely with the AGM and GM on the financial backbone of the restaurant - taking ownership of weekly stock counts, inventory controls, and identifying cost-saving wins across the venue.
- Master Scheduling & Rota
Building: Craft efficient, balanced rotas that hit financial targets while taking care of the team.
You’ll oversee holiday planning for the year and manage long-term staffing capacity.
- Lead on the Floor: Represent Heard. during busy services. You’ll step up as the lead manager on shift, setting high standards of warmth, speed, and product knowledge.
- Develop the
Squad: Support the training and onboarding of Supervisors and Team Members.
You’ll help turn new hires into hospitality pros, giving real-time feedback that elevates the room.
- Drive Service Excellence: Ensure 90%+ of guest feedback reflects exceptional product execution, warm hospitality, and sharp timing.
- Protect Compliance: Help maintain full site compliance across EHO, licensing, health & safety, and internal audit requirements.
What You Bring
- Operational & Financial
Fluency: Proven experience as an Assistant Manager or strong Duty Manager in a fast-paced, high-standard environment with hands-on experience in rotas, stock-taking, and holiday management.
- A Grounded Leadership Style: Visible, calm under pressure, and organised. You take the numbers and operations seriously, but keep service feeling effortless and fun.
- Genuine Passion: A love for top-tier food, craft drinks, and guest-centric hospitality.
This is an opportunity to help shape a growing brand, not simply manage a restaurant.
So, if you are a sharp, organised leader who takes food and operations seriously but leaves the stuffy formality at the door, we would love to hear from you.
Assistant Manager employer: Culinary Collective
Heard is an exceptional employer that champions culinary excellence and innovation, offering a vibrant work culture where creativity thrives. With unlimited paid holiday and a range of benefits including discounts and complimentary meals, employees are empowered to balance their professional and personal lives while contributing to a rapidly expanding brand. As we prepare for global growth, there are ample opportunities for career advancement and leadership development within our dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Culinary Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Culinary Collective
Don't be shy about reaching out to Culinary Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Culinary Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Culinary Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
