At a Glance
- Tasks: Lead and develop the Transport Administration team while ensuring top-notch customer service.
- Company: Join a diverse and inclusive organisation committed to employee development.
- Benefits: Enjoy 28 days annual leave, pension contributions, life assurance, and wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving continuous improvement and customer satisfaction.
- Qualifications: Strong leadership skills and experience in monitoring team performance.
The predicted salary is between 30000 - 33000 £ per year.
We have an exciting opportunity for a Customer Service Team Leader to join our team at our Desborough site on a full time permanent basis!
Working hours: Monday-Friday, 8am-4pm.
As a Customer Service Team Leader you will be responsible for leading and developing the Transport Administration team, ensuring the efficient delivery of administrative support to the transport operation while maintaining excellent customer service standards.
The role acts as a key link between customers, drivers, Transport Supervisors and operational teams, ensuring accurate communication, timely issue resolution and the effective management of transport administration processes.
Key Duties of a Customer Service Team Leader
- Supervise and develop the Transport Administration team, ensuring high standards of service and performance.
- Allocate workloads and manage resources to meet operational and customer requirements.
- Act as the escalation point for customer, operational and administration issues, ensuring effective resolution.
- Manage customer communications, reporting, KPI production and service reviews.
- Oversee transport administration processes, ensuring system accuracy, data integrity and compliance.
- Manage POD processes, investigating and resolving outstanding or missing documentation.
- Monitor team performance, provide coaching and conduct regular reviews and team briefings.
- Manage absence, holidays and team cover to maintain operational continuity.
- Support Transport Supervisors, the Transport Operations Manager and Contract Manager in achieving operational objectives.
- Represent the business in customer meetings and SLA reviews, driving continuous improvement and customer satisfaction.
- Ensure compliance with company policies, customer requirements and relevant legislation.
- Undertake any additional administrative, operational or supervisory duties as required by the Transport Manager or Contract Manager.
Key Skills
- Exceptional attention to detail and accuracy.
- Excellent organisational and time management skills.
- Ability to work independently with minimal supervision.
- Strong team-working and collaborative approach.
- Proven ability to prioritise workloads and meet deadlines.
- Excellent problem-solving and decision-making skills.
- Strong supervisory, leadership, and motivational abilities.
- Ability to train, coach, and support others to achieve agreed targets.
- Experience in monitoring, reviewing, and evaluating performance against objectives.
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
Benefits
- Annual Leave - 28 days inclusive of the bank holidays.
- Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
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Customer Service Team Leader *Internal Applicants Only* in Desborough employer: Culinagroup1
Great Bear is an exceptional employer that prioritises employee development and fosters a thriving team culture within the logistics sector. With a commitment to inclusivity, we offer extensive benefits such as 28 days of annual leave, a robust pension scheme, and wellness support through our Employee Assistance Programme. Our focus on recognising hard work and providing growth opportunities makes Great Bear a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader *Internal Applicants Only* in Desborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Culinagroup1. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Culinagroup1 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader *Internal Applicants Only* in Desborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Culinagroup1:Your cover letter is your chance to shine! Tell us why you want to work at Culinagroup1 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Culinagroup1!
How to prepare for a job interview at Culinagroup1
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
