Culina is seeking a Customer Service Team Leader in the UK to coordinate frontline responses to deliveries, handle customer requests, and liaise with transport planners and account managers. You will lead the customer service team during a 4 on/4 off shift from 6am to 6pm, ensuring timely resolution and high-quality service.
The role involves coaching staff, producing reports, and supporting the CS Manager. A strong focus on KPI achievement and seamless escalation is essential.
Customer Service Team Leader - Chilled & Fresh, 4-on/4-off in Telford employer: Culina
Great Bear, part of the Culina Group, is an exceptional employer located in Chorley, offering a dynamic work environment that prioritises efficiency and teamwork. With competitive salaries and a commitment to employee development, we foster a culture where staff can thrive and grow within the logistics sector. Join us for a rewarding career where your contributions directly impact our success and customer satisfaction.
