At a Glance
- Tasks: Support customer service administration and deliver exceptional service in a fast-paced environment.
- Company: Great Bear, part of the Culina Group, values a collaborative and inclusive culture.
- Benefits: 20 days annual leave, pension scheme, life assurance, wellness support, and employee discounts.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Join a thriving company where your contributions are valued and recognised.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office and SAP.
The predicted salary is between 31500 - 38500 £ per year.
As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
- Key Duties of a
- Customer
- Service
Administrator
- Answering emails for both internal and external personnel.
- Problem solving for client, customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- ATP control for Order releasing.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager. Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, Power Point and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients.
Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired!
As part of our drive to make Great Bear a great place to work.
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave - 20 days per annum plus the 8 normal bank/public holidays.
- Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance - x 2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
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Customer Service Administrator *Internal Applicants Only* in London employer: Culina
Great Bear, part of the Culina Group, is an exceptional employer located in Chorley, offering a dynamic work environment that prioritises efficiency and teamwork. With competitive salaries and a commitment to employee development, we foster a culture where staff can thrive and grow within the logistics sector. Join us for a rewarding career where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator *Internal Applicants Only* in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Culina. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Culina before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator *Internal Applicants Only* in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Culina:Your cover letter is your chance to shine! Tell us why you want to work at Culina specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Culina!
How to prepare for a job interview at Culina
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
