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- Tasks: Be the go-to person for customer queries and manage returns daily.
- Company: Join Warrens, a thriving logistics company with a winning culture!
- Benefits: Enjoy competitive holidays, pension contributions, wellness support, and discounts at over 50 retailers.
- Why this job: This role offers growth, teamwork, and the chance to make a real impact in customer service.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: We value diversity and provide learning opportunities for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Company Description Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired! Job Description Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis. Working hours: Sunday to Thursday, 10am-6pm. As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator: Point of call for all customer queries. Responding to customer service emails. Contacting customers regarding order queries. Communicating delivery times and options. Updating clients on previous orders. Customer returns – dealing with returns daily and handling as required. Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes. Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Contract Manager. Qualifications Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office. Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. Able to work to tight deadlines and manage your own time effectively. Additional Information As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive holiday entitlement. Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer. Life Assurance – 2 x your annual salary. Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam
Customer Service Administrator employer: Culina Logistics
Contact Detail:
Culina Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the logistics and warehousing industry, especially focusing on customer service roles. Understanding the specific challenges and needs of major retailers and bakeries will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle customer queries and complaints. This will prepare you for the real-life situations you'll encounter as a Customer Service Administrator.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or tight deadlines in previous roles. Being able to demonstrate this will align well with the demands of the position.
✨Tip Number 4
Research Warrens and their company culture. Be ready to discuss how your values align with theirs, particularly around inclusivity and employee development, which are key aspects of their work environment.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and qualifications required for the Customer Service Administrator position. Tailor your application to highlight relevant experiences.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to build rapport and handle customer queries effectively.
Showcase Organizational Abilities: Emphasize your organizational skills and ability to manage time effectively. Provide specific examples of how you've successfully handled multiple tasks or tight deadlines in previous roles.
Personalize Your Application: Make your application stand out by personalizing your cover letter. Mention why you want to work at Warrens and how you align with their values of being valued, challenged, and inspired.
How to prepare for a job interview at Culina Logistics
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your ability to build rapport and handle customer queries effectively during the interview.
✨Highlight Your Organizational Abilities
Discuss your experience in managing multiple tasks and deadlines. Provide examples of how you've successfully organized your workload in a busy environment, as this will be crucial for the role.
✨Familiarize Yourself with MS Office
Since the job requires a good working knowledge of MS Office, make sure you can discuss your proficiency with these tools. Mention any specific projects or tasks where you've utilized them effectively.
✨Demonstrate Flexibility and Adaptability
The role may require you to adapt to changing circumstances, especially during peak periods. Share examples from your past experiences where you've successfully adjusted to new challenges or demands.
