Senior Client Support Administrator **internal applications only** *12 Month FTC* in Market Drayton

As a Senior Client Support Administrator you will support the day to day administration of Client Support, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. This is a fixed term contract for 12 months.

Working hours: Various daytime shifts, 06:00 - 18:00

You will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt.
• Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Manage EDI crashes within SAP, processing failures and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with in a timely and professional manner.
• Provide Client reports that are accurate and communicated within the agreed timeframes.
• Ensure positive client experience through high quality service and communication thereby attaining client retention.
• Provide detailed traceability reports to clients within an agreed timescale.
• Obtain special costs for one off delivery points and off delivery destinations.
• Communicate with internal teams to achieve query resolution for Clients.
• Train new starters on full end to end processes.
• Support and work alongside Client Support Supervisors providing assistance where required.
• Help towards maintaining adequate holiday and sickness cover throughout the team.
• Learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively.
• Identify key areas of improvement of the day to day running of each account.
• Ensuring with the support of the Supervisors each personnel has a balanced workload.

Qualifications:

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills – ability to influence and steer.
• Effectively prioritising workload in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Computer literate particularly with MS Word, Outlook and Excel.
• Previous experience in a similar role (ideally within a major distribution operation).
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
• Professional, approachable and helpful to ensure smooth running of the general operation.
• Enthusiastic, conscientious and reliable.
• Flexible – Understand business needs.

Additional Information:

As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!