Customer Service Lead Controller

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Customer Service Lead Controller, Warrington

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Client:

Culina Group

Location:

Warrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8fa9b24613b2

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Description

We are offering an opportunity for a Customer Service Lead Controller to join our team in Warrington on a full-time permanent basis.

The role involves supporting the Customer Services Manager, developing and supervising a team to ensure excellent service in a fast-paced environment, and providing professional support for all customer and client needs.

Working hours: Any 5 in 7 days

Salary: £28,754 per annum

Key Duties:

• Support the Customer Service management team by providing cover for shifts, holidays, and short notice absences, including short-term secondments—requiring flexibility in working hours and days.
• Assist in training and developing staff on all Customer Service procedures relevant to the department.
• Maintain excellent knowledge of current Customer Service processes and procedures, along with an understanding of core business operations.
• Work across different departments and sites, requiring flexibility and offering opportunities to learn new skills.
• Review procedures and instructions regularly to ensure they are current and reflect best practices, performing checks to monitor compliance, accuracy, and efficiency.
• Investigate new methods to improve accuracy and cost efficiency within the team and the business, making effective use of company systems.
• Participate in quality reviews of company policies and procedures to ensure they are up-to-date and effective.

Qualifications:

• GCSE grade ‘C’ or above in Maths and English
• Equivalent of 5 GCSEs grade ‘C’ or above
• Strong numeracy and literacy skills with a positive attitude
• High flexibility, commitment, and motivation
• Ability to operate independently within guidelines
• Team-oriented

Additional Information:

We are committed to making Stobart (part of the Culina Group) an inclusive and diverse organization that values employee development and success. Our learning programs are open to all employees, providing opportunities for growth within logistics.

Our employees enjoy benefits such as:

• Annual Leave: Competitive holiday entitlement
• Pension scheme: 5% employee and 3% employer contributions
• Life Assurance: Twice your annual salary
• Wellness: Confidential support via our Employee Assistance Programme, available 24/7
• Eye Care Vouchers: Savings on eye tests and glasses
• Reward & Recognition: Employee awards and recognition programs
• Everyday discounts: Access to discounts at over 50 retailers

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