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- Tasks: Assist customers, resolve queries, and support the Customer Service team.
- Company: Stobart, part of the Culina Group, excels in transport and logistics for top UK brands.
- Benefits: Enjoy 28 days holiday, a pension scheme, wellness support, and discounts at over 50 retailers.
- Why this job: Join a thriving culture that values your contributions and offers growth opportunities in logistics.
- Qualifications: GCSEs in Maths and English, customer service experience, and good Microsoft skills required.
- Other info: Be part of an inclusive team dedicated to employee development and recognition.
The predicted salary is between 28000 - 36000 £ per year.
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you\’re valued, challenged, and inspired!
Job Description
Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers / colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role.
Working Hours: Any 5 in 7 days 06:00 – 18:00
Salary: £32,000 per annum
KeyDuties of a CustomerService Coordinator Include:
To assist in resolving any operational queries
- Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues
- Cover weekends on a rota basis
- Co-operate with your employer to enable any legal obligations to be complied with
- Bring to the attention of your direct line manager / CSM any perceived short comings in health and safety arrangements
- To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding
- Be involved in the training and sign off for new starters
- Provide continued training / mentoring to the CS team for new processes or refresher training
- Conduct regular reviews of the CS master task list to ensure it is up to date
- Carry out daily checks with the CC’s to confirm all tasks are being completed on time and in full
- Sign off CC task list daily
Qualifications
- GCSE grade ‘C’ or above in Maths and English
- Equivalent of 5 GCSE grade ‘C’ or above
- Previous experience within a customer service environment; with proven communication and team working track record
- Good geographical or transport knowledge
- Good level of numeracy and literacy
- High level of flexibility, commitment and motivation
- Good knowledge of Microsoft systems; Excel and Outlook in particular
- Presentation skills i.e. how to present information to a wide audience in recognised formats
Additional Information
As part of our drive to make Stobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement of 28 days inclusive of bank holidays
- Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
- Life Assurance – x 2 your annual salary
- Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts – via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
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Customer Service Coordinator employer: Culina Group
Contact Detail:
Culina Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and build rapport, which is crucial for a Customer Service Coordinator.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples from your past experiences where you successfully managed unexpected situations. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Research Stobart and its culture thoroughly. Understanding their values and how they prioritise employee development will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key duties and qualifications required for the Customer Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service roles. Provide specific examples of how you've successfully resolved operational queries or trained team members, as these are crucial aspects of the role.
Showcase Communication Skills: Since good communication is vital for this position, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've built rapport with customers or colleagues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Customer Service Coordinator.
How to prepare for a job interview at Culina Group
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues effectively. Use examples from your past experiences where you successfully resolved issues or built rapport.
✨Demonstrate Flexibility and Adaptability
This role requires a high level of flexibility. During the interview, share instances where you've adapted to changing circumstances or taken on additional responsibilities. Highlight your willingness to cover shifts and support your team.
✨Familiarise Yourself with the Company Culture
Stobart values a winning culture where employees feel valued and inspired. Research the company’s values and be ready to discuss how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can thrive.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about common customer service challenges and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
