At a Glance
- Tasks: Support customer service administration and deliver exceptional service in a fast-paced environment.
- Company: Great Bear, part of the Culina Group, values a winning culture and employee development.
- Benefits: Competitive salary, 28 days annual leave, pension scheme, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, attention to detail, and good communication skills.
The predicted salary is between 25000 - 26500 £ per year.
Company Description
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
Due to continued growth and new customer contracts, our Nottingham site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis.
Salary: £25,000 - £26,500 per annum.
Working hours: Monday - Friday, 7:45am-15:45pm.
As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of Customer Service Administrator include:
- Answering emails for both internal and external personnel.
- Problem solving for client, customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- ATP control for Order releasing.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- Order processing experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.
Additional Information
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Customer Service Administrator *Internal Applicants Only* employer: Culina Group
Culina Logistics is an exceptional employer, offering a dynamic work environment at our Sherwood site where teamwork and efficiency are paramount. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our night-shift Control Room Operators thrive in their roles while enjoying a supportive culture that prioritises health and safety. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in the logistics sector.
