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- Tasks: Support customers with outstanding service and manage stock movements in a fast-paced environment.
- Company: Join a growing, inclusive company that values employee development and teamwork.
- Benefits: Enjoy 28 days annual leave, pension contributions, wellness support, and discounts at over 50 retailers.
- Why this job: Make a real impact by building strong relationships and enhancing customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in WMS systems.
- Other info: Dynamic workplace with opportunities for personal growth and recognition for hard work.
The predicted salary is between 24000 - 30000 £ per year.
Due to continued growth, our Bardon site is now recruiting for a Customer Service Administrator on a full-time permanent basis. Salary: £28,000 - £30,000 per annum, depending on experience. Working hours: Monday-Friday, 7:30am-4pm.
As a Customer Service Administrator, you will monitor and report stock movements to customers, offering outstanding support and customer service in a fast-paced friendly environment and providing a continuous professional and dedicated service.
Key Duties of a Customer Service Administrator:
- Creating and communicating all Customer reports and monitoring systems.
- Resolving customer queries, providing PODs, and interrogating system discrepancies.
- Liaising with Stock Team to resolve system issues.
- Gathering data and reporting site financials on a daily and weekly basis.
- Compiling data for Customer Account Manager in preparation for reviews.
- Maintaining and tracking empty pallet movements for all customers.
- Building and maintaining strong relationships with internal and external stakeholders.
- Covering for Customer Services Manager.
- Liaising with company management to support and implement growth strategies.
- Other duties as reasonably required.
Qualifications:
- Considerable experience working in a customer-facing environment.
- Passion for delivery of excellent customer service within an ever-growing business.
- Fantastic written and verbal communications, able to adapt the communication style to meet different situations.
- Ability to use and interrogate WMS systems.
- Excellent analytical and problem-solving skills, Excel at Intermediate or above.
- Ability to work using own initiative and manage own workload.
- Excellent attention to detail and accuracy skills.
Additional Information:
As part of our drive to make IPS a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Customer Service Administrator in Coalville employer: Culina Group
Contact Detail:
Culina Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Coalville
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience and how you handle customer queries.
✨Tip Number 3
Show off your skills! If you’ve got experience with WMS systems or Excel, be ready to talk about it. Bring examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at StudySmarter.
We think you need these skills to ace Customer Service Administrator in Coalville
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your experience in customer-facing environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since fantastic written and verbal communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to adapt your communication style. We love a good storyteller!
Highlight Your Problem-Solving Abilities: In your application, give examples of how you've tackled challenges in previous roles. Whether it’s resolving customer queries or dealing with system discrepancies, we want to know how you’ve used your analytical skills to make things better.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Culina Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding support.
✨Get Familiar with WMS Systems
Since the job involves interrogating WMS systems, it’s a good idea to familiarise yourself with how these systems work. If you have experience with similar software, be ready to discuss it in detail during the interview.
✨Show Off Your Communication Skills
This role requires fantastic written and verbal communication. Practice explaining complex ideas simply and clearly, and be prepared to demonstrate how you adapt your communication style to different situations.
✨Highlight Your Analytical Skills
As a Customer Service Administrator, you'll need excellent analytical and problem-solving skills. Prepare to discuss how you've used these skills in past roles, especially when resolving customer queries or system discrepancies.
