Application Support Analyst

Overview

As a leading 3rd Party Logistics Provider Information Technology is a critical part of our strategy and operation. We are recruiting for an Applications Support Analyst in the Swadlincote/Lutterworth area. We are looking for an experienced individual to support all company employees with problems relating to the IT technical environment.

Responsibilities

• Investigate, troubleshoot and resolve incidents, requests and applications queries.
• Provide 2nd line support across a variety of IT applications including Warehouse and Transport Management Systems, EDI, SAP, Crystal Reporting.
• Manage incidents and escalation according to business impact through to resolution.
• Provide out of hours support for business critical incidents on a rotating on‑call basis.
• Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements.
• Create and maintain support documentation across a range of applications / disciplines.
• Support development projects by assisting with IT testing where required.
• Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLAs.
• Undertake ad hoc project work as determined by Line Manager.

Qualifications

• Logical, methodical approach to problem solving.
• Tenacious and self-motivated with a desire to get to the root of problems.
• Capacity to learn new principles across a wide range of applications.
• Understanding of IT systems and applications and how they can support business processes.
• Appreciation of basic IT support processes and procedures.
• Drive to highlight opportunities for IT systems to enhance business processes.
• Experience in writing SQL queries to retrieve and analyse data is desirable but not essential.

Additional Information

As part of our drive to make Culina Group a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave: Competitive holiday entitlement of 24 days holiday plus the bank holidays.
• Pension scheme: We offer a great contribution of 4% employee and 4% employer.
• Life Assurance: 2x your annual salary.
• Wellness: Employee Assistance Programme offering confidential counselling and legal information service 24/7/365.
• Eye Care Vouchers: Free eye tests and discounts on prescription glasses.
• Reward & Recognition: Employee of the Month/Year and long service awards.
• Everyday discounts: Access to over 50 retailer discounts via our benefit platform.

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Remote Work

No

Employment Type

Full-time

Key Skills

Administration And Accounting, Hardware & Networking, Assessment, Cost Estimation, ABAP, Loans

Experience

years

Vacancy

1