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- Tasks: Assist in resolving customer queries and organise the team for smooth operations.
- Company: Join a diverse and inclusive company committed to employee development.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and wellness support.
- Why this job: Make a real impact by delivering great service and developing your skills.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
- Other info: Dynamic environment with opportunities for career growth and recognition.
The predicted salary is between 28000 - 36000 £ per year.
Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers/colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role.
Working Hours: Any 5 in 7 days, 8 hour shifts between 06:00 and 18:00
Salary: £32,000 per annum
Key Duties of a Customer Service Coordinator Include:
- To assist in resolving any operational queries
- Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues
- Cover weekends on a rota basis
- Co-operate with your employer to enable any legal obligations to be complied with
- Bring to the attention of your direct line manager/CSM any perceived shortcomings in health and safety arrangements
- To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding
- Be involved in the training and sign off for new starters
- Provide continued training/mentoring to the CS team for new processes or refresher training
- Conduct regular reviews of the CS master task list to ensure it is up to date
- Carry out daily checks with the CC’s to confirm all tasks are being completed on time and in full
Qualifications:
- GCSE grade ‘C’ or above in Maths and English
- Equivalent of 5 GCSE grade ‘C’ or above
- Previous experience within a customer service environment; with proven communication and team working track record
- Good geographical or transport knowledge
- Good level of numeracy and literacy
- High level of flexibility, commitment and motivation
- Good knowledge of Microsoft systems; Excel and Outlook in particular
- Presentation skills i.e. how to present information to a wide audience in recognised formats
Additional Information:
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: Competitive holiday entitlement of 28 days inclusive of bank holidays
- Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer
- Life Assurance: x 2 your annual salary
- Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
- Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Customer Service Coordinator in Appleton employer: Culina Group
Contact Detail:
Culina Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Appleton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering great service, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. Employers love candidates who can handle a dynamic environment, so share specific examples of when you’ve gone above and beyond.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us in the customer service field.
We think you need these skills to ace Customer Service Coordinator in Appleton
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and colleagues, so share any relevant experiences that highlight your communication skills and ability to build rapport.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Coordinator role. Highlight your previous experience in customer service and any specific skills that match the job description, like your knowledge of Microsoft systems or your flexibility in a dynamic environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Culina Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and how you create rapport with customers. This will show that you understand the core of the role.
✨Showcase Your Flexibility
Since the job requires flexibility in working hours, be prepared to talk about your availability and willingness to adapt. Share examples of times when you’ve successfully managed changing priorities or schedules.
✨Demonstrate Team Spirit
Highlight your experience in team settings. Discuss how you’ve collaborated with colleagues to achieve common goals or how you’ve mentored others. This will resonate well with the company’s emphasis on teamwork and development.
✨Familiarise Yourself with Microsoft Tools
As the role requires good knowledge of Excel and Outlook, make sure you can discuss your proficiency with these tools. Maybe even prepare a few examples of how you’ve used them effectively in previous roles to manage tasks or communicate.
