At a Glance
- Tasks: Be the go-to person for customer support and ensure smooth delivery processes.
- Company: Join Culina, the UK's leading independent supply chain partner with a vibrant team.
- Benefits: Enjoy a competitive salary, wellbeing support, and discounts from top retailers.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 27248 - 27248 £ per year.
Company Description
Who are Culina? Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Transport Logistics division–as one of the UK's most trusted transport specialists, we deliver flexible transport solutions backed by our nationwide network, industry-leading expertise and innovative technology. Our teams provide reliable, efficient and responsive services that help customers keep products moving and businesses growing.
Life in this role
As part of our Transport Logistics division, we have an exciting opportunity to join the team as a Customer Controller.
Salary: £27,248 per annum
Shift: 4 on 4 off days, 6:00-18:00
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Key Duties of a Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications
What you’ll need ...
- GCSE grade ‘C’ or above in Maths and English Equivalent of 5 GCSE grade ‘C’ or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems; Excel and Outlook in particular.
Additional Information
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.
- Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
- Eye Care Vouchers – free eye tests and discounts on prescription glasses.
- Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
- Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.
Customer Controller in Appleton Thorn employer: Culina Group
Culina Logistics is an exceptional employer, offering a dynamic work environment at our Sherwood site where teamwork and efficiency are paramount. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our night-shift Control Room Operators thrive in their roles while enjoying a supportive culture that prioritises health and safety. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Controller in Appleton Thorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Culina Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Culina Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Controller in Appleton Thorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Culina Group:Your cover letter is your chance to shine! Tell us why you want to work at Culina Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Culina Group!
How to prepare for a job interview at Culina Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
