Account Manager

Company Description

Company Overview

iForce(Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you\’re valued, challenged, and inspired!

Job Description

We are currently seeking anAccount Managerto join our Logistics Operation at ourCorby basedsite.

You will be responsible for providing excellent client service across all business streams, whilst proposing cost saving and business improvement initiatives and best practice.

This is a full time, permanent positionworking Monday to Friday 9am to 5pm. We’re offering a competitive salary and the opportunity to work with a market leader.

Duties as follows:

Reporting:

• Dashboard – check, update and commentary
• Daily Status Reports
• Weekly & Period client reporting – monitoring if checked and published on time
• Internal corporate reporting

Commercials:

• Weekly Budget Report and Activity Reporting
• Period Invoices (creation, issue and payments)
• Period Finance Pack & Presentation
• Cost Per Item analysis and update
• Budget for new financial year
• KPIs – yearly review / service variation and weekly / period monitoring + reporting

Administrative & Operational Processes:

• Monitoring inbound process and putaway
• Monitoring stockholding movements, including slow/non moving stock and item file maintenance
• Monitoring despatch Processes
• Monitoring disposal Process
• Queries and Enquiries (types: Stock Reconciliation, Customer Care, Supply Chain, Carrier, Suppliers, Disposal / Waste Legal, iForce Auctions, transport, internal operational and commercial)
• Monitoring QC Inspection
• Additional Activities – reworks, QA reworks, end of line clearance and other references
• Monitoring Returns processes and ReSCU maintenance
• Service variation – Quotes, briefs and charges

Client Relationship:

• Daily calls
• Weekly & Period reviews
• Quarterly Reviews
• QA Team visits and requests
• Ad-hoc client & supplier visits

Product Line:

• Upload of new lines
• Upload of old lines – update of prices, line locations, 2 Man flag and other parameters
• Changes to RTV agreements
• Set up of QC inspection and maintenance of client set up on ReSCU
• Product RECALL process

Team Management:

• 1-2-1s and Performance Reviews with Account Executive
• Team Objective Setting and Review
• Team meetings and briefings
• Team support on suppliers issues and query resolution
• Admin / office processes – review, monitoring, changing if required
• Manage team of wide spectrum of skillset and tasks to deliver service excellence

Projects:

• Project work – tasks within projects (internal and external)
• System developments and testing
• Organic growth – analysis of potential recovery options, coordination of new introduction of new suppliers inspections and rework processes

Qualifications

• Previous experience in a similar role is essential
• Knowledge of the logistics/warehousing industry including new client set up and go live
• Excellent customer service skills
• Ability to communicate with stakeholders of all levels
• Previous experience managing a team
• Strong IT and administrative skills including the use of Excel and WMS to produce reports and data analysis
• Commercial acumen
• Ability to influence at a senior level
• Strong communication skills both written and verbal
• Strong working knowledge of SMART and ReSCU

Additional Information

As part of our drive to makeiForcea great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– Competitive holiday entitlement of25 days + 8 bank holiday
• Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme –we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of5%employee and3%employer
• Life Assurance– x 2 your annual salary
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts– via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

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