Company Description
Who are Culina?
Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.
We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.
Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.
Job Description
Life in this role
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.
Working hours: Monday to Friday, 9am-5pm/10am-6pm.
Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £29,273 per annum
Key Duties of a Customer Service Coordinator:
- FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries.
- ProblemsolvingforPartners,customersandinternaldepartments.
- MeetingcustomerandclientexpectationsandmeetingagreedSLA’s.
- CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting.
- Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.
- Maintainahighlevelofcustomer/Partnerfocus.
- Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.
- ManagePartneragreementsinlinemanager’sabsence.
- Assistingwitheventco-ordinationinlinemanager’sabsence.
- MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidance whererequired.
- Invoicegenerationforspecificaccountsoreventswhererequired.
- DistributionofallPartnercommunicationbulletins.
- Trackandtracesystemco-ordinationwhererequired.
- ActiongenericTPNemailinboxtodistributeenquirieseffectively.
Qualifications
What you’ll need ...
- IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook.
- Abilitytoprioritisetaskseffectivelytomeetalldeadlines.
- Displaysacalmandmethodicalapproachifunderpressure.
- Highattentiontodetailandhighlevelofaccuracy.
- Professionalandcourteousapproach.
- Strongverbalandwrittencommunicationskills.
- Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.
- Strongteamworkapproach.
Additional Information
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
- Eye Care Vouchers - free eye tests and discounts on prescription glasses.
- Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
- Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.
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Customer Service Coordinator in Swadlincote employer: Culina Group Limited
Join a dynamic organisation that values innovation and collaboration, where as a Project Manager, you will lead transformative projects that make a real impact. Our supportive work culture fosters professional growth, offering opportunities for continuous learning and development while working alongside diverse stakeholders in a fast-paced environment. With a commitment to employee well-being and a focus on delivering meaningful outcomes, this is an excellent place to advance your career and contribute to our strategic objectives.
