Job Summary
Company: Cuffe and Taylor
Department: Ticketing
Location: Preston, Lancashire and onsite at festivals and events
Reports to: Head of Ticketing
Working Hours: Full time (plus evenings and weekends for events as required)
Job Type: Permanent
Role Description
To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.
What It’s Like To Work In The Team
The Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year. Our extensive outdoor portfolio spans across the UK hosting a diverse array of artists from Korn to Shania Twain.
The Ticketing department is a tight knit team, balancing a hard-working attitude with an open and supportive approach to help encourage each other and achieve wins as a team.
Competencies / Skills / Knowledge / Experience
- Demonstrable knowledge and experience of live event ticketing gained in a Box Office, ticket agent or, ideally, promoter environment
- Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
- Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level
- Previous experience of managing event ticketing and allocations would be desirable
- Ensuring all ticketing systems, reporting and processes are followed and up to date
- Ensuring tasks are completed within agreed time frames
- Great attention to detail ensuring the accuracy of information across reports and event set ups
Behaviours
- Well organised, deadline-focused and adept at prioritising workloads. Used to handling multiple projects at a time.
- Proactive and demonstrates initiative, drive and commitment to achieve objectives
- Self-motivated and takes ownership for personal and technical skills development
- Great problem solver who can adapt to different working environments
- Strong and effective communication skills
- Maintains good commercial awareness and understands business drivers
- Displays a high level of professional conduct and confidentiality when handling sensitive and embargoed information.
What The Role Includes
- Liaise with Promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for specific Cuffe & Taylor Outdoor events.
- Prepare events for on-sale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; booking fees, rebates, ticket text, stock and fulfilment; reporting schedules with venues and agents
- Administer events in Halo (our in-house event operating system) and maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations.
- Liaising with the marketing team to create and manage ticket offers as part of marketing campaigns
- Produce biweekly sales reports for all shows plus any adhoc reporting required.
- Work across pre-event Ticketing tasks; Ticketing guides, scan plans, Ticket proofing, closing off agents, invoicing third party ticket agents, etc.
- Work on-site at outdoor events as required; including weekends and evenings to oversee the Ticketing operations
- Finalising shows upon completion of events.
- Identifying opportunities and summarising challenges for the management team and promoter to instruct actions
- Identifying areas of improvement for department efficiency
- Any other reasonable ad hoc duties
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE
Wednesday 11th November 2026.
We reserve the right to close applications at any time so encourage early application where possible.
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Event Ticketing Manager employer: Cuffe & Taylor
Cuffe & Taylor is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With opportunities to work on high-profile events and festivals in dynamic locations like Preston and London, employees benefit from a supportive team environment, professional growth prospects, and the chance to collaborate with some of the biggest names in the entertainment industry. The company fosters a fun atmosphere while championing diversity and sustainability, making it a rewarding place for those passionate about live events.
StudySmarter Expert Advice🤫
We think this is how you could land Event Ticketing Manager
✨Get to Know Your E-commerce Community
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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Some tips for your application 🫡
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In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Cuffe & Taylor uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
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✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Cuffe & Taylor. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
