At a Glance
- Tasks: Design and architect backend systems using AI tools to enhance customer service software.
- Company: Cue, a modern customer service chat software company with innovative products.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and real-world impact.
- Why this job: Join a cutting-edge team and shape the future of customer support technology.
- Qualifications: Deep experience in software engineering, AI tooling, and collaborative problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Cue is a modern customer service chat software company. Our Live Chat, Chatbot and Broadcast products help businesses to provide customer support at scale across WhatsApp, Messenger, Web chat, email and Telegram. We're looking for deeply experienced engineers to join our team in a role that's genuinely new: designing and architecting backend systems, then directing AI agents to build them, and critically verifying the results.
This isn't a traditional coding role. You'll spend your time understanding problems, designing solutions, writing specs, and working with AI tooling to bring those solutions to life — fast. The catch: you need the hard-won experience to know when the AI gets it wrong.
- Use AI agents and tooling to accelerate implementation
- Review and verify AI-generated code and architecture with a critical eye
- Collaborate with the team to evolve our engineering practices as AI tooling matures
Requirements:
- Strong Linux, networking, and infrastructure fundamentals (SRE/platform background ideal)
- Fluency reading and writing code — you don't need to be the fastest coder, but you need to understand code deeply
- Active use of AI coding tools and LLM-based workflows
- The confidence and experience to challenge AI output when it doesn't meet the bar
- A track record of owning projects from conception through production
- A collaborative working style — you enjoy designing in the open, sharing early ideas, and building on other people's thinking
Infrastructure:
- AWS (multi-account), Terraform + Terragrunt, Atlantis for automated deployment
- Kafka (MSK), SQS (standard + FIFO) with dead letter queues
Data:
- Aurora Serverless v2 (PostgreSQL), Elasticsearch, Redis (ElastiCache), InfluxDB
Networking:
- Traefik ingress with NLBs, ExternalDNS, cert-manager, Route53, CloudFront, VPC peering
- GuardDuty, Security Hub, Elasticsearch SIEM, CrowdSec WAF, Firezone (Zero Trust)
We don't care about your degree, which languages you've used, or whether you can invert a binary tree on a whiteboard. Are excited about AI as a tool, but not naive about its limitations.
Have war stories from production Kubernetes — OOMKills, node scaling failures, networking mysteries. Have stared at a database failover and understood why connections didn't recover.
When you're on, you're focused, making decisions, and shipping. We expect you to unblock yourself, ask for help when it's genuinely needed, and take responsibility for outcomes.
Senior PHP Software Engineer (Remote) employer: Cue
At Cue, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to push the boundaries of technology. As a Senior PHP Software Engineer, you'll have the unique opportunity to work remotely while collaborating with a talented team dedicated to revolutionising customer service through AI-driven solutions. We offer competitive benefits, a commitment to professional growth, and an environment where your expertise is valued and your contributions can make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PHP Software Engineer (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AI tools and backend systems. This will give potential employers a taste of what you can do and how you think.
✨Tip Number 3
Prepare for interviews by brushing up on your problem-solving skills. Be ready to discuss your past experiences, especially those where you had to challenge AI outputs or troubleshoot complex issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Senior PHP Software Engineer (Remote)
Some tips for your application 🫡
Show Your Experience:When writing your application, make sure to highlight your experience with backend systems and AI tooling. We want to see how you've tackled challenges in the past and how you can bring that knowledge to our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for this unique role. Remember, we’re looking for problem solvers!
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect your understanding of our products and how your skills align with our needs. Show us that you’ve done your homework and are genuinely interested in joining Cue.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cue
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the unique aspects of the Senior PHP Software Engineer role at Cue. Familiarise yourself with their products and how they leverage AI in customer service. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples from your past where you've tackled complex problems, especially those involving AI tools or backend systems. Highlight your critical thinking skills and how you've successfully challenged AI outputs when necessary.
✨Demonstrate Collaboration
Since this role emphasises a collaborative working style, be ready to share experiences where you've worked closely with teams. Discuss how you’ve designed solutions in an open environment and built on others' ideas, showcasing your ability to evolve engineering practices.
✨Be Ready for Technical Discussions
Brush up on your technical knowledge related to Linux, AWS, and the specific tools mentioned in the job description. Be prepared to discuss your hands-on experience with infrastructure, coding, and any challenges you've faced in production environments, like Kubernetes issues or database failovers.
