At a Glance
- Tasks: Support customers and the sales team while gaining a Customer Service Level 3 qualification.
- Company: Cudis Ltd, a leading electrical designer and manufacturer since 2004.
- Benefits: Gain valuable experience, training, and career progression opportunities.
- Other info: Work Monday to Thursday, with early finishes on Fridays!
- Why this job: Kickstart your career in a dynamic environment with real growth potential.
- Qualifications: GCSE Maths & English at grade 4/C or above required.
The predicted salary is between 18000 - 25000 £ per year.
This is an exciting opportunity to work towards a Customer Service Level 3 qualification. You will support Cudis Ltd existing customers, prospective customers and the external sales team to help to develop the growth of the business.
About the Employer
Founded in 2004, Cudis quickly established itself as a successful electrical designer, manufacturer & supplier of high quality electrical products to the domestic and commercial markets. In August 2018 Cudis became a Limited company and as part of the company’s expansion plans, moved to a new state-of-the-art headquarters at Bury Bridge, Bury, Greater Manchester, doubling its distribution centre capacity and office accommodation for the Sales, Marketing, Finance & Technical teams.
Main Duties and Responsibilities:
- Build and maintain good relations with customers to ensure that the company remains the preferred supplier
- Respond in a timely manner to all telephone, email orders
- Take incoming telephone calls and make outgoing telephone calls as required
- Create customer accounts for all new customers
- Provide detailed quotations and process customer orders and contracts
- Use and update the order processing system and customer database effectively
- Progress/despatch customer orders when required and ensure that customers and supervisor are kept informed of any delays that may occur
- Liaise with Sales Managers, Agents, Production and Purchasing Departments to ensure the highest level of customer service
- Update Internal Team Leader of any issues or concerns where necessary
- Maintain a professional level of office administration regarding filing orders, quotes, customer records etc.
- Meet agreed levels of performance and work to agreed key performance indicators
- Show a willingness to learn and develop new skills
Training Outcome: Lots of prospects for progression, for example: External sales, Internal sales Manager, Marketing Manager, Engineer and many more.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications:
Essential – GCSE – Maths & English – 4/C or above
Course Information:
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements:
Working Week: Monday - Thursday, 8.00am - 4.15pm, with a 2.30pm finish on a Friday. 30 minutes lunch break.
Expected Duration: 1 Year 3 Months
Training Provider: DERBY BUSINESS COLLEGE LIMITED
Internal Sales Administrator Apprentice employer: CUDIS LIMITED
Cudis Ltd is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for aspiring professionals. With a commitment to training and progression opportunities, including pathways into sales and marketing roles, employees can thrive in a dynamic environment at our state-of-the-art headquarters in Bury, Greater Manchester. Join us to be part of a growing team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Administrator Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like CUDIS LIMITED.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like CUDIS LIMITED. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Internal Sales Administrator Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at CUDIS LIMITED.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join CUDIS LIMITED and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at CUDIS LIMITED
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by CUDIS LIMITED. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at CUDIS LIMITED will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
