At a Glance
- Tasks: Support women affected by domestic abuse through effective housing management and targeted assistance.
- Company: Hestia, a leading charity dedicated to supporting vulnerable individuals.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a mission-driven team and help empower women in need across London.
- Qualifications: Experience in housing management or support services is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Post: Housing Management Officer
Responsible to: Service Manager
Location: South West London with travel across London
Main Purpose of role: To provide a full housing management function and targeted support to women affected by domestic abuse across Hestia’s domestic abuse accommodation based support services in South West London.
Key responsibilities:
- To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy for under 50 units.
- Management of service users rent/charges collection, arrears avoidance control, debt management.
- Under the direction of the Service Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements.
- Management of service users DWP, Revenue and Benefits.
- Issuing of occupancy agreements to new service users.
- Working with the finance team to ensure new service users have their rent accounts established.
- Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments.
- Leading on property induction for new service users, including use of equipment.
- Undertaking any necessary legal action, including leading on the pre action protocol.
- Providing weekly/monthly/quarterly performance reports to the Service Manager.
- Undertake daily/weekly/monthly building health and safety checks.
- Ensure that all repairs are reported and actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.
- Working in partnership with support workers, Local Authorities and referrers.
- Maintain the safety and security of the building, including leading on the completion of property risk assessments.
- To ensure that all the accommodation is kept to a high standard and rooms are prepared and available, including to new service users in an emergency situation.
- Work with the support workers to develop a psychologically informed environment.
- Coordinate the cyclical works process.
- Develop supportive and positive relationships with service users and colleagues.
- Work with the service to create move on pathways for service users.
Safeguarding: Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Housing Management Officer - London in Hounslow employer: CUCUMBER RECRUITMENT LTD
Hestia is an exceptional employer dedicated to making a meaningful impact in the lives of women affected by domestic abuse. Located in South West London, we foster a supportive work culture that prioritises employee growth through continuous training and development opportunities. Our commitment to safeguarding and creating a psychologically informed environment ensures that our staff feel valued and empowered while making a difference in their community.
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We think you need these skills to ace Housing Management Officer - London in Hounslow
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