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- Tasks: Deliver exceptional customer experiences and support with lens and frame selection.
- Company: Join Cubitts, a pioneer in transforming the optical industry for better spectacles.
- Benefits: Enjoy complimentary spectacles, discounts, paid time off, and health subscriptions.
- Why this job: Be part of a mission to innovate and improve the spectacles experience while working in an inclusive culture.
- Qualifications: 1 year retail experience, excellent communication skills, and a passion for aesthetics and sustainability.
- Other info: This is a permanent, part-time role based in Cambridge, offering ÂŁ12.60 per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn\’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We\’re going to change that, and build the world\’s most innovative and customer‑centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we\’re looking for an enthusiastic, people‑focused Optical Associate. You\’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you\’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Requirements
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Benefits
Some nice things you\’ll get
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited \”You Can Now\” business skills training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Type: Permanent 32‑40 hours, Monday‑Sunday
- Location: Cubitts Cambridge
- Salary: ÂŁ12.60 per hour
- Job grade: Associate Lvl 1
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Retail Assistant - Cambridge employer: Cubitts
Contact Detail:
Cubitts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Cambridge
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and the history of spectacles. This knowledge will not only impress during your interview but also demonstrate your genuine passion for the industry, which is crucial for this role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've delivered exceptional experiences in previous roles. Be ready to discuss how you can apply these skills to enhance customer satisfaction at Cubitts.
✨Tip Number 3
Align your personal values with those of Cubitts. Think about how you can demonstrate being a Pioneer, Proud, and For All in your interactions, as this alignment is key to fitting into their company culture.
✨Tip Number 4
Prepare to discuss sustainability and how it relates to your work ethic. Given Cubitts' commitment to reducing waste and protecting the environment, showing your passion for these issues will set you apart from other candidates.
We think you need these skills to ace Retail Assistant - Cambridge
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Cubitts' core values: Pioneer, Proud, and For All. Reflect these values in your application by providing examples of how you embody them in your previous experiences.
Tailor Your CV: Make sure your CV highlights relevant retail experience and skills that align with the job description. Emphasise your customer service abilities, attention to detail, and any experience related to spectacles or fashion.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your passion for spectacles but also demonstrates your understanding of the optical industry. Mention specific reasons why you want to work at Cubitts and how you can contribute to their mission.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your enthusiasm for the position and your ability to connect with customers.
How to prepare for a job interview at Cubitts
✨Show Your Passion for Spectacles
Make sure to express your genuine interest in spectacles, their design, and history during the interview. This will demonstrate that you align with the company's values and are excited about the role.
✨Emphasise Your Customer Service Skills
Highlight your experience in delivering exceptional customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the Retail Assistant position.
✨Demonstrate Alignment with Core Values
Familiarise yourself with the company's core values: Pioneer, Proud, and For All. Be prepared to discuss how you embody these values in your work and how they resonate with your personal beliefs.
✨Prepare for a Busy Environment
Since the role involves thriving in a busy environment, think of examples from your past experiences where you've successfully managed multiple tasks or responsibilities. This will show that you're ready for the fast-paced nature of the job.