At a Glance
- Tasks: Deliver exceptional customer service and guide clients in choosing bespoke eyewear.
- Company: Join a forward-thinking spectacles company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Work in a vibrant Manchester location with opportunities for personal growth.
- Why this job: Be part of a mission to transform the eyewear experience for customers.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 26520 - 26520 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
We’re excited to open Cubitts’ flagship store in Manchester, located in the heart of the vibrant, independent-spirited Northern Quarter, and we’re seeking an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are:
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Hours: Full time (40 hours per week) Monday‑Sunday
Contract type: Permanent
Location: Cubitts Manchester, Smithfield Buildings, 44 Tib St, Manchester M4 1LA
Salary: £12.75 per hour
Job grade: Associate Lvl 1
Optical Associate: Craft Bespoke Eyewear & Service employer: Cubitts
Cubitts is an exceptional employer dedicated to revolutionising the optical industry with a focus on innovation and customer experience. Located in the vibrant Northern Quarter of Manchester, we offer a supportive and inclusive work culture that values diversity and empowers employees through growth opportunities and comprehensive benefits, including complimentary spectacles and professional training. Join us in crafting bespoke eyewear while being part of a team that prioritises exceptional service and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Associate: Craft Bespoke Eyewear & Service
✨Tip Number 1
Get to know the Cubitts brand inside out! Familiarise yourself with our mission, values, and the unique services we offer. This will help you connect with customers and show them why we're different from the rest.
✨Tip Number 2
Practice your communication skills! Whether it's chatting about frame styles or explaining our Made to Measure service, being able to engage customers warmly and confidently is key to creating memorable experiences.
✨Tip Number 3
Show off your passion for eyewear! Share your enthusiasm for spectacles and how they can enhance a person's style and vision. Customers love to see genuine interest, and it’ll make you stand out in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our innovative team at Cubitts!
We think you need these skills to ace Optical Associate: Craft Bespoke Eyewear & Service
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about joining Cubitts and how our values resonate with you.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail and customer-facing roles. We want to know how your skills align with what we’re looking for!
Be Authentic:We value authenticity, so don’t be afraid to let your personality shine through in your written application. Show us who you are and how you can contribute to our inclusive culture.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in our line of work!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes their approach to eyewear unique and be ready to discuss how you can embody these values in your role as an Optical Associate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the specific needs of customers looking for bespoke eyewear, and be ready to demonstrate your passion for creating memorable customer experiences.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of frames, lenses, and basic optical adjustments. Be prepared to discuss how you would assist customers in selecting the right products and how you can contribute to the Made to Measure service, showcasing your technical expertise alongside your warm personality.
✨Emphasise Team Collaboration
Cubitts values a supportive and team-oriented environment, so think of examples that highlight your ability to work well with others. Discuss how you’ve collaborated in previous roles and how you can contribute to fostering a positive atmosphere in the store.
