At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a vibrant optical brand focused on customer experience.
- Benefits: Enjoy complimentary spectacles, eye exams, and generous discounts.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be at the heart of creating memorable experiences for customers.
- Qualifications: Passion for customer service and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
The Role
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate.
You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life.
With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
- Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
What we’re looking for
- Someone who thrives in a customer-centric environment and takes pride in delivering outstanding service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a customer-facing role, optical experience is not essential but is a bonus.
Some nice things you'll get
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for important moments in life
- #J-18808-Ljbffr
Optical Associate employer: Cubitts
Cubitts is an exceptional employer that prioritises a people-first culture, fostering a collaborative and inclusive environment where every team member is empowered to grow and succeed. Located in the vibrant Coal Drops Yard, London, employees benefit from comprehensive training programs, generous perks like complimentary spectacles and gym memberships, and a commitment to innovation that keeps the workplace dynamic and engaging. With a focus on personal and professional development, Cubitts not only values high standards of service but also encourages its staff to embrace challenges and celebrate achievements together.
