Optical Associate

The Role

To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.

Your key responsibilities

• Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection, offering expert product advice tailored to individual needs.
• Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
• Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.

What we’re looking for:

• Someone who thrives in a customer-centric environment and takes pride in delivering outstanding service.
• Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
• Proactive self-starter with a positive attitude and the ability to take initiative.
• Excellent communicator, confident in both written and verbal skills.
• Highly organised, with a keen eye for detail and aesthetics.
• Previous experience in a customer-facing role, optical experience is not essential but is a bonus.

Some nice things you'll get:

• Complimentary spectacles, eye examinations and generous discounts
• Option to buy and sell holiday
• Paid time away for important moments in life