At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join Cubitts, a forward-thinking spectacles company focused on innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 13 - 14 € per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer‑centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer‑focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are:
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract:
- Hours: 16 hours per week
- Working pattern: Monday and Saturday
- Contract type: Permanent
- Location: Cubitts St.James, 68 Jermyn St, London SW1Y 6NY
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant - St.James employer: Cubitts
At Cubitts, we are revolutionising the optical industry with a commitment to innovation and exceptional customer service. Our St. James location offers a vibrant work culture where inclusivity and diversity are celebrated, providing employees with opportunities for personal and professional growth. With benefits like complimentary spectacles, generous discounts, and a supportive team environment, we ensure that every Optical Assistant can thrive while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - St.James
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Cubitts' brand story, mission, and values. This will not only help you stand out in interviews but also show your genuine passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to deliver exceptional service. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at Cubitts. Don’t forget to follow up after applying to express your interest!
We think you need these skills to ace Optical Assistant - St.James
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about this role and how our brand aligns with your values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail and customer-facing roles. We want to know how your skills can help us create memorable experiences for our customers.
Be Authentic:We value authenticity, so don’t be afraid to let your personality shine through in your written application. Show us who you are and how you can contribute to our inclusive culture.
Follow the Guidelines:Pay attention to the application instructions on our website. Make sure you include all required information and follow any specific formatting requests to ensure your application stands out.
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, make sure you understand Cubitts' mission and values. Familiarise yourself with their brand story and how they aim to innovate the optical industry. This will help you communicate effectively during the interview and show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on creating memorable experiences.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of spectacles, lenses, and frame adjustments. Be ready to discuss how you would assist customers in selecting the right products for their needs. Showing that you have a blend of technical expertise and warmth will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how they ensure inclusivity within the workplace. It shows your interest in the company and helps you gauge if it’s the right fit for you.
