At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a pioneering spectacles company focused on innovation and customer experience.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable experiences.
- Qualifications: Customer-facing retail experience and a passion for eyewear.
The predicted salary is between 28800 - 28800 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Hours: 40 hours per week, Monday-Sunday.
- Contract type: Permanent.
- Location: Cubitts Islington, 56 Cross St, London N1 2BA.
- Salary: £13.85 per hour.
- Job grade: Associate Lvl 1.
Optical Assistant employer: Cubitts
Cubitts is an exceptional employer that values inclusivity and team success, making it a fantastic place for those looking to thrive in retail management. Located in the vibrant city of Edinburgh, employees benefit from a competitive salary, a supportive work culture, and ample opportunities for personal and professional growth. Join us to lead a dedicated team while delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Get to know the company inside out! Research Cubitts' brand story, mission, and values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely excited about what they stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to deliver exceptional service. Role-play with a friend or family member to get comfortable with guiding customers through their choices.
✨Tip Number 3
Show off your passion for spectacles! Bring in examples of how you’ve engaged with eyewear in the past, whether it’s through personal experience or knowledge about trends. This will help you connect with the team and show you’re a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cubitts family and ready to contribute to our mission of transforming the optical industry.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service shine through in your application. Share why you’re excited about the role and how our brand values resonate with you.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We want to know how your background makes you a perfect fit for our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and personality.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you communicate their ethos effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the role of an Optical Assistant, highlighting your ability to create memorable customer experiences.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry. Share any personal stories or interests related to eyewear that showcase your alignment with the brand's values and mission.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their approach to customer experience or how they foster an inclusive culture. It shows your interest in the company and helps you gauge if it’s the right fit for you.
