At a Glance
- Tasks: Deliver exceptional customer service and guide clients through frame and lens choices.
- Company: Join Cubitts, a forward-thinking spectacles company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Work in a diverse, inclusive team with opportunities for personal growth.
- Why this job: Be part of a mission to transform the customer experience in optics.
- Qualifications: Passion for spectacles and previous retail experience are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries.
Products are tired, standards are mediocre, and the experience is dull.
We're going to change that, and build the world's most innovative and customer-centris tic spectacles company.
Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we're looking for an enthusiastic, customer- focused Optical Associate.
You'll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life.
With a blend of technical expertise and warmth, you'll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
- Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non- negotiables
- Communicate the Cubitts brand story, mission and values to enrich the customer experience
- Assist with frame and lens selection, offering expert product advice tailored to individual needs
- Accurately dispense prescription and non- prescription lenses
- Perform frame adjustments and basic repairs to ensure the perfect fit
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life
- Maintain a clean, organised store environment, ensuring displays and stock are well- presented
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism
- Collaborate closely with your team and other departments, fostering a supportive and team- oriented environment
Requirements
- Someone who thrives in a customer- centric environment and takes pride in delivering exceptional service
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission
- Proactive self- starter with a positive attitude and the ability to take initiative
- Excellent communicator, confident in both written and verbal skills
- Highly organised, with a keen eye for detail and aesthetics
- Previous experience in a retail customer- facing role
Benefits
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Aviva Digicare+
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community.
Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
- Contract
- Hours: 40 hours per week, Monday-Sunday
- Contract type: Permanent
- Location: Cubitts Coal Drops Yard
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
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