At a Glance
- Tasks: Create and deliver engaging training pathways for retail teams to enhance their skills.
- Company: Join Cubitts, a pioneering spectacles company focused on customer experience.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real impact by developing talent and transforming the retail experience.
- Qualifications: Passion for training, strong planning skills, and a customer-first mindset.
The predicted salary is between 37330 - 37330 £ per year.
Description
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries.
Products are tired, standards are mediocre, and the experience is dull.
We’re going to change that, and build the world’s most customer-centric spectacles company.
The Role
The Retail Training Manager works as part of The Cubitts Academy and wider Cubitts People Team, reporting to The Senior People Manager.
The Retail Training Manager is responsible for the creation, updating and delivery of retail pathways, ensuring that everyone across the store population receives industry leading development to support them in their roles, enabling them to have the skills required to progress, whilst supporting the wider business to achieve company goals and growth.
Adopting a blended learning approach, the Retail Training Manager will spend the majority of time in stores supporting induction, individual and targeted training across Cubitts retail teams.
Responsible for spotting opportunities, training design and execution to ensure that we deliver best in sector learning and that we develop our people to deliver an exceptional in store experience for our customers.
- Your key responsibilities
- Training Pathways design and updates.
Working alongside the Senior People Manager and Head of People, design pathways that fulfil our training objectives and deliver structured training which supports each role within our retail teams to be the very best
- Learning Management System.
Be a superuser, ensuring that LMS is utilised to its best potential.
Ensure that training is well designed, implemented and completion rates can be tracked and performance is reportable.
- Induction and onboarding.
Own the induction and onboarding training for new joiners, ensuring that everyone receives a warm welcome, receives the support they require to be a successful and productive member of the Cubitts team
- Training delivery.
Deliver training on a 1-on-1 basis and in a workshop setting to support the Cubitts Academy curriculum.
Design bespoke training to support the delivery of company goals, product launches and ways of working.
Develop the instore experience (repairs and in store services) through effective 1-on-1 training and coaching
- Compliance training and annual retraining.
This role is responsible for the execution and follow up of all compliance training, ensuring that our shop teams are kept safe and sound.
In line with our duty of care, this role will facilitate annual retraining, ensuring that all training standards are met and that annual retraining happens when required.
- Academy calendar.
In collaboration with The Senior People Manager, this role is responsible for scheduling all training workshops across the annual training calendar, monitoring course attendance and scheduling the right amount of training workshops to meet demand.
- Career progression and succession planning.
In order to support continual career development and effective succession planning, develop training interventions to support the development of the retail population from Associate to Store Manager level.
- Customer Non Negotiables.
Through effective training and follow up, ensure that Cubitts Customer Non Negotiables feature heavily across the Academy Curriculum and these are embedded within our culture and ways of working.
Requirements
- A natural passion and flair for training and development
- A firm understanding of Cubitts mission, purpose and values
- An unwavering coaching approach, understanding of different learning styles and adapting your approach accordingly
- Strong planning skills an organised approach, a starter finisher
- In depth knowledge of store procedures, services and training
- A Customer first approach in everything your do
- A successful track record of training and team development
- Understanding of LMS, its application and potential
- Excited about building and evolving the Cubitts Academy
- Pioneers
We try to improve things, by doing things better or more simply celebrating both innovation and failure.
- Challenges both themselves and their team to think outside the box
- Innovate, and improve
- Leads by example, using their initiative to keep things moving forward
- Courageous and supportive, urging their team members to take risks and learn from their mistakes
- An infectious, positive force, no matter what challenges they face
- Pushes themselves and their team to learn and grow both personally and professionally
Our Values
Pioneers
We try to improve things, by doing things better or more simply celebrating both innovation and failure.
- Challenges both themselves and their team to think outside the box
- Innovate, and improve
- Leads by example, using their initiative to keep things moving forward
- Courageous and supportive, urging their team members to take risks and learn from their mistakes
- An infectious, positive force, no matter what challenges they face
- Pushes themselves and their team to learn and grow both personally and professionally
- Proud
We take pride in doing things properly, even when we’re exhausted.
- Leads by example by being deeply committed to performing to a high standard
- Encourages and supports their team to strive for consistency, quality and attention to detail
- Always goes the extra mile, both in their own work and for their team to ensure things are done properly
- Inspires and supports their team to find the best possible outcomes and to exceed expectations
- For all
We treat everyone with the same warmth and respect, and without ego.
- Humble and empathetic, fostering unity and inclusiveness amongst and across teams
- Shares challenges and encourages their team to overcome them together
- Communicates openly and honestly, listening to and respecting everyone's point of view
- Identifies, develops, and celebrates individuals and team strengths and achievements
Benefits
- Some nice things you’ll get
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Aviva Digicare+
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community.
Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
- Contract
- Type: Permanent- 40 hours, Monday-Sunday
- Job grade: Manager, Level 1
- Working location: Cubitts HQ, Kings Cross and Cubitts UK Stores
Retail Training Manager in London employer: Cubitts
Cubitts is an exceptional employer that values inclusivity and team success, making it a fantastic place for those looking to thrive in retail management. Located in the vibrant city of Edinburgh, employees benefit from a competitive salary, a supportive work culture, and ample opportunities for personal and professional growth. Join us to lead a dedicated team while delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Training Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cubitts, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cubitts!
We think you need these skills to ace Retail Training Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cubitts, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cubitts and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cubitts that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cubitts
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
