At a Glance
- Tasks: Lead retail operations to create a seamless store experience and boost team performance.
- Company: Join a pioneering optical brand transforming the spectacles industry.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Other info: Dynamic work environment with a focus on inclusivity and personal growth.
- Why this job: Be at the forefront of innovation in retail and make a real impact.
- Qualifications: Experience in retail operations and a knack for problem-solving required.
The predicted salary is between 42147 - 42147 £ per year.
Two thirds of the population wear spectacles. Half wear them every day. But the optical industry hasn’t changed in three centuries, products have become tired, and standards have become poor. Now we’re looking to change the spectacles industry for the better. We’re looking for a brilliantly organised, detail-obsessed and commercially minded Retail Operations Manager to be the engine room behind a world class store experience. In this role you will build the systems, processes and tools that allow our store teams to do their best work, removing friction, raising standards, and making sure every store runs beautifully day in, day out. You’ll sit at the heart of the connection between stores and HQ, turning strategy into smooth, repeatable operations.
The role involves:
- Owning the operational backbone of our store portfolio across the UK (18 stores) and US (2 stores in NYC), ensuring every store has the processes, tools and support to deliver consistently and efficiently.
- Designing, documenting and continuously improving store operating procedures, ensuring standards are clear, consistent and lived across the entire estate.
- Managing the day-to-day operational rhythm of retail, store communications, task management, openings and closings, compliance, and health & safety.
- Acting as the operational bridge between stores and HQ, coordinating with functions including Brand, Product, Inventory, People and Finance.
- Leading stock and inventory operations; stock takes, cycle counts, transfers and shrinkage control.
- Coordinating the operational side of visual merchandising, ensuring product launches, floor plans, window changes and seasonal resets land accurately and on time.
- Optimising stock availability and allocation across the network.
- Bringing commercial acumen to operational decisions.
- Managing retail systems and tooling (POS, scheduling, task and communications platforms).
- Building and maintaining labour scheduling models.
- Supporting new store openings end to end.
- Providing clear operational reporting and analysis to the Head of Retail and wider leadership.
- Managing relationships with suppliers and contractors for maintenance, facilities and store consumables.
- Dealing with escalated operational issues calmly and quickly.
A core part of this role is using technology and automation to make our stores run more efficiently:
- Identifying repetitive, manual or time-consuming tasks and designing smarter, automated ways of working.
- Building and maintaining automations and workflows across our retail systems.
- Creating self-serve dashboards and automated reporting.
- Evaluating, trialling and rolling out new tools and technologies.
- Championing a culture of continuous improvement.
Goals include:
- Building the operational foundations that allow store teams to deliver exceptional service consistently.
- Ensuring 100% of stores operate to documented standards and procedures.
- Maintaining stock variance below 0.5% across all stores.
- Delivering labour and operating costs within budget every period.
- Ensuring new store openings are delivered on time and operationally ready.
Who you are:
- Brilliantly organised, with an obsessive eye for detail and process.
- Calm under pressure and able to act quickly.
- Hands on, valuing being in store more than the office.
- Excellent communicator able to build relationships with internal stakeholders.
- Confident with data, systems and reporting.
- A natural problem-solver who looks for ways to automate and streamline.
- Comfortable building and configuring tools, workflows and automations.
- Able to delegate and empower teams.
- Agile and flexible to meet the needs of the business.
- Experienced in multi-site retail operations.
- Aligned and energised by our core values; Proud, Pioneering and For All.
Benefits include:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
At Cubitts, we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners feel respected, valued, and empowered.
Contract:
- Hours: 40 hours per week
- Contract type: Permanent
- Location: Cubitts HQ, King's Cross London + Cubitts Stores (minimum 3 days per week)
- Salary: £42,147.33
- Job grade: Manager, Level 3
- Reporting to: Head of Retail
Retail Operations Manager in London employer: Cubitts
At Cubitts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and inclusivity. As a Retail Operations Manager, you'll enjoy comprehensive benefits including complimentary spectacles, generous discounts, and opportunities for personal and professional growth, all while working in the dynamic environment of our King's Cross HQ and across our UK stores. Join us in revolutionising the optical industry, where your contributions will directly enhance the customer experience and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to retail operations. Think about how you can demonstrate your organisational skills and attention to detail with real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Operations Manager role. Highlight your experience in multi-site retail operations and how you've improved processes in the past. We want to see how you can bring your unique skills to our team!
Show Off Your Organisational Skills:Since we're looking for someone brilliantly organised, don’t shy away from showcasing your attention to detail. Use specific examples of how you've managed operations or streamlined processes in previous roles. This will help us see your potential impact on our store experience.
Be Data-Driven:We love a candidate who can turn numbers into actions! Include any relevant data analysis or reporting experience in your application. Show us how you've used data to drive decisions and improve operational efficiency in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at Cubitts
✨Know Your Numbers
As a Retail Operations Manager, you'll need to be confident with data. Brush up on key metrics like stock variance, labour costs, and sales figures. Be ready to discuss how you've used data in the past to drive operational improvements or solve problems.
✨Showcase Your Organisational Skills
This role demands a brilliantly organised individual. Prepare examples of how you've designed or improved processes in previous roles. Think about specific systems or tools you've implemented that made operations smoother and more efficient.
✨Demonstrate Your Problem-Solving Ability
Be prepared to share instances where you've identified operational pain points and turned them into scalable solutions. Highlight your experience with automation and technology, as this is crucial for driving efficiency in store operations.
✨Emphasise Team Collaboration
Since you'll be acting as a bridge between stores and HQ, it's vital to show your ability to build relationships and communicate effectively. Share examples of how you've worked with cross-functional teams to ensure smooth operations and successful project rollouts.
