At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a forward-thinking spectacles company focused on innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 13 - 14 € per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer‑centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer‑focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Hours: 16 hours per week
- Working pattern: Monday and Saturday
- Contract type: Permanent
- Location: Cubitts St.James, 68 Jermyn St, London SW1Y 6NY
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant - St.James in London employer: Cubitts
At Cubitts, we are redefining the optical experience with a commitment to innovation and customer-centricity. Our St. James location offers a vibrant work culture where employees are empowered to thrive, supported by comprehensive benefits such as complimentary spectacles, generous discounts, and opportunities for professional growth through unlimited training. Join us in creating memorable experiences while being part of a diverse and inclusive team that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - St.James in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show how your passion for spectacles aligns with their mission and how you can contribute to creating that exceptional customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can bring warmth and expertise to the role of Optical Assistant.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about the team culture, training opportunities, and how they ensure an inclusive environment. It’s a great way to demonstrate your genuine interest in being part of their community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Cubitts team. Let’s make those customer experiences memorable together!
We think you need these skills to ace Optical Assistant - St.James in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand aligns with your values.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail or customer-facing roles. We want to know how your skills can help us create memorable experiences for our customers.
Be Authentic:We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Show us who you are and how you can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understanding what makes them unique will help you communicate their ethos effectively during the interview, showing that you're genuinely aligned with their vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these stories to the role of an Optical Assistant, highlighting your ability to create memorable experiences for customers.
✨Demonstrate Your Passion for Spectacles
Express your enthusiasm for spectacles and the optical industry. Share any personal experiences or interests related to eyewear, as this will show your genuine passion and commitment to the role, which is key for a customer-centric position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how they ensure inclusivity within the workplace. It shows you're engaged and interested in being part of their community.
