At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a forward-thinking spectacles company focused on innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 28800 - 28800 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Requirements
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Benefits
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+ Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Hours: 40 hours per week, Monday-Sunday
- Contract type: Permanent
- Location: Cubitts Marylebone
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant - Marylebone in London employer: Cubitts
At Cubitts Marylebone, we pride ourselves on being an innovative and customer-centric spectacles company that values diversity and inclusion. Our supportive work culture fosters collaboration and personal growth, offering employees unique benefits such as complimentary spectacles, generous discounts, and opportunities for professional development. Join us in transforming the optical industry while enjoying a fulfilling career in a vibrant and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Marylebone in London
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their mission, and values. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their vision.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different customer needs. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! Since you’ll be working in a stylish environment, make sure your outfit reflects the brand’s aesthetic. It shows you understand the culture and are ready to represent Cubitts from day one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Optical Assistant - Marylebone in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand aligns with your values.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills can contribute to creating memorable experiences for our customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cubitts Marylebone!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, make sure you understand Cubitts' mission and values. Familiarise yourself with their brand story and how they aim to innovate the optical industry. This will help you communicate effectively during the interview and show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on creating memorable experiences.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of spectacles, lenses, and frame adjustments. Be ready to discuss how you would assist customers in selecting the right products for their needs. Showing that you have a blend of technical expertise and warmth will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how they ensure an inclusive environment. It shows your interest in the company and helps you determine if it’s the right fit for you.
