At a Glance
- Tasks: Deliver exceptional customer service and guide clients through frame and lens choices.
- Company: Join a forward-thinking spectacles company focused on innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, paid time off, and professional training.
- Other info: Dynamic team environment with a commitment to diversity and personal growth.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Retail experience, excellent communication skills, and a passion for eyewear.
The predicted salary is between 28800 - 28800 € per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are:
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract:
- Hours: 40 hours per week, Monday‑Sunday.
- Contract type: Permanent.
- Location: Cubitts London stores.
- Salary: £13.85 per hour.
- Job grade: Associate Lvl 1.
Optical Assistant - London employer: Cubitts
Cubitts is an exceptional employer that prioritises a customer-centric approach while fostering a diverse and inclusive work culture. Located in London, employees enjoy benefits such as complimentary spectacles, generous discounts, and opportunities for personal growth through unlimited business skills training. With a commitment to creating memorable customer experiences and a supportive team environment, Cubitts offers a rewarding career for those passionate about transforming the optical industry.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - London
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their mission, and values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely excited about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different customer needs. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look polished and professional, reflecting the brand’s aesthetic while still being comfortable enough to move around the store.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant - London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for spectacles shine through in your application. We want to see that you’re genuinely excited about our brand and mission, so don’t hold back on sharing why you love what we do!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and how it aligns with our values. We’re looking for someone who thrives in a customer-centric environment, so show us how you fit the bill!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate good communication skills, so make sure your written words reflect that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cubitts!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you articulate how you can contribute to their vision of transforming the optical industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond for a customer, as this role is all about creating memorable experiences for every visitor.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal stories or experiences that highlight your interest in eyewear, as this will resonate with the company's goal of building a customer-centric culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to inclusivity, how they foster team collaboration, or what success looks like in the Optical Assistant role. It shows you're engaged and genuinely interested in being part of their team.
