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- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a pioneering spectacles company focused on innovation and customer experience.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 12 - 13 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables
- Communicate the Cubitts brand story, mission and values to enrich the customer experience
- Assist with frame and lens selection, offering expert product advice tailored to individual needs
- Accurately dispense prescription and non-prescription lenses
- Perform frame adjustments and basic repairs to ensure the perfect fit
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment
Requirements
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission
- Proactive self-starter with a positive attitude and the ability to take initiative
- Excellent communicator, confident in both written and verbal skills
- Highly organised, with a keen eye for detail and aesthetics
- Previous experience in a retail customer-facing role
Benefits
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Subscription to Champion Health
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent - 40 hours
Location: Cubitts Edinburgh
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant- Edinburgh in London employer: Cubitts
Contact Detail:
Cubitts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant- Edinburgh in London
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their mission, and values. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely aligns with their vision.
✨Tip Number 2
Practice your customer service skills! Think about how you would create memorable experiences for customers. Be ready to share examples of how you've gone above and beyond in previous roles – they’ll love hearing about your passion for exceptional service.
✨Tip Number 3
Dress the part! Show up looking sharp and professional, but also let your personality shine through. Remember, you’re applying for a role that’s all about style and customer interaction, so make a great first impression!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant- Edinburgh in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for spectacles shine through in your application. We want to see how excited you are about our brand and values, so don’t hold back on sharing why you’re the perfect fit for us!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We love seeing how your background aligns with our mission to create memorable customer experiences.
Be Authentic: We value authenticity, so be yourself in your written application. Share your unique perspective and experiences that make you stand out. Remember, we’re looking for someone who can bring warmth and personality to our team!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our innovative team at Cubitts!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you articulate how you can contribute to their vision of transforming the optical industry.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight moments where you went above and beyond to create memorable experiences, as this role is all about putting customers first.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal stories or experiences that showcase your interest, as this will resonate with the team and show that you're aligned with their mission.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their approach to inclusivity or how they envision the future of customer experience in the optical sector. It shows you're engaged and genuinely interested in being part of their journey.
