At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a pioneering spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Be part of a mission to revolutionise the optical industry and enhance customer experiences.
- Qualifications: Passion for spectacles and previous retail experience are essential.
The predicted salary is between 13 - 16 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
Responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Requirements
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Benefits
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Hours: 24 per week, Monday-Sunday.
- Contract type: Permanent.
- Location: London stores.
- Salary: £13.85 per hour.
- Job grade: Associate Lvl 1.
Optical Assistant - London employer: Cubitts
At Cubitts, we are not just transforming the optical industry; we are committed to creating a vibrant and inclusive workplace in London where every employee can thrive. As a Living Wage Employer and B Corp Certified, we offer exceptional benefits including complimentary spectacles, generous discounts, and unlimited training opportunities, all within a supportive team culture that values diversity and personal growth. Join us in our mission to deliver outstanding customer experiences while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - London
✨Tip Number 1
Get to know the company inside out! Research Cubitts' mission, values, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Remember, they’re looking for someone who thrives in a customer-centric environment, so show them you’ve got what it takes!
✨Tip Number 3
Dress the part! As an Optical Assistant, you'll be representing the brand. Wear something smart and stylish that reflects your passion for spectacles. It’s all about making a great first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Optical Assistant - London
Some tips for your application 🫡
Show Your Passion:Let us see your genuine enthusiasm for spectacles and the optical industry. Share why you’re excited about our mission and how you align with our brand values in your application.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service and retail. We want to know how your skills can enhance the customer journey at Cubitts!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, make sure you understand Cubitts' mission and values. Familiarise yourself with their products and customer experience approach. This will help you communicate effectively about how you can contribute to their innovative vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on customer-centricity.
✨Demonstrate Your Passion for Spectacles
Express your genuine interest in spectacles and the optical industry during the interview. Share what excites you about working with eyewear and how you can bring that enthusiasm to the team and customers alike.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about their approach to inclusivity or how they maintain high standards in customer service. It shows you're engaged and genuinely interested in being part of their team.
